Gabriela Torres-Ortega
Long Beach,CA
Summary
Versatile team member with the ability to handle tasks smoothly and efficiently. Adapts well to changing processes, programs and team requirements. Eager to contribute to growing company.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
Work History
Personal Shopper and Delivery Driver
Instacart
01.2020 - Current
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Tracked substitutions and informed customers of changes.
- Worked productively with customers to meet order requirements and service expectations.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Provided exceptional customer service by addressing any issues or concerns promptly, maintaining a positive reputation as a Personal Shopper.
- Balanced multiple tasks simultaneously, prioritizing urgent requests without compromising attention to detail or overall service quality.
- Loaded and unloaded orders at customer's homes or locations.
- Provided product advice to customers to help select most suitable items for individual needs.
- Increased sales revenue by carefully selecting high-quality products tailored to the unique needs of each client.
- Documented sales and customer feedback to enable tracking history and maintain accurate records.
- Used system software to view and accept available orders.
- Coordinate delivery of large orders with various destinations and locations and plan efficient delivery routes.
Private Nanny
Caregiver For Spiegal Family
Long Beach, CA
05.2022 - 05.2024
- Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
- Oversaw household duties such as light housekeeping tasks or running errands when required.
- Played games, worked on puzzles, and read books to young children.
- Prepared healthy, age-appropriate snacks and meals.
- Built positive and nurturing environments to support child social and emotional growth.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Established clear expectations for behavior, setting boundaries to create a respectful atmosphere within the home.
- Established lasting, professional connections with families and child by encouraging open communication and delivering positive feedback.
- Led indoor and outdoor activities to entertain and occupy child.
- Enhanced child's emotional well-being by providing consistent and nurturing care.
- Monitored schedules to maintain sleeping, eating, and school schedules for child.
- Promoted healthy eating habits by preparing nutritious meals and snacks on a daily basis.
- Implemented daily routines for optimal child development and created a structured environment.
- Organized engaging activities that incorporated age-appropriate educational components for cognitive development.
- Collaborated with parents to establish effective bedtime routines, resulting in improved sleep patterns for the child.
- Facilitated creative expression through art projects, imaginative play, storytelling sessions, and more.
- Monitored screen time usage to promote healthy balance between technology use and offline activities in daily life.
- Managed medical appointments, ensuring regular check-ups and vaccinations were up-to-date for child.
- Assisted with light housekeeping duties as well as running errands.
- Transported child to and from medical appointments and other activities using personal vehicle.
- Assisted child to expand vocabulary in both English and Spanish.
- Taught child a variety of everyday life skills, such as drawing, using a spoon, talking, walking, riding a bike, etc.
- Taught child the alphabet, shapes, colors, numbers, etc.
Dental Assistant
Family Dentistry
22757 Hawthorne Blvd Torrance, CA 90505 United St
06.2020 - 10.2021
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Sterilized rooms and prepped equipment and instruments for Number procedures daily.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Prepared instruments and equipment for use in dental procedures, ensuring their availability when needed.
- Explained treatment procedures and instructed patients on home care guidelines.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Prepared patient x-rays and images for dentist review.
- Took dental images following strict patient protection rules, applying lead aprons.
- Supported dentists during oral surgeries by preparing surgical rooms with necessary tools and sterilized instruments.
- Educated patients on proper oral hygiene techniques, promoting long-term dental health.
- Educated patients by giving oral hygiene, plaque control, and postoperative instructions.
- Reduced appointment cancellations by implementing reminder calls and text messaging services, resulting in improved scheduling efficiency.
- Prepared and sterilized instruments and materials for use by dentists.
- Assisted dentists by passing instruments, suctioning intraoral fluids, adding water, and mixing materials for fillings, Type, casts and impressions.
- Staged tray for procedures by arranging dental instruments and equipment.
Food Delivery Driver
DoorDash
05.2019 - 01.2020
- Managed multiple deliveries simultaneously, maximizing efficiency and productivity.
- Maintained a high level of professionalism throughout interactions with both restaurant staff members and customers.
- Utilized GPS systems effectively for accurate routing and delivery time estimates.
- Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
- Followed traffic laws during delivery for safety of pedestrians and other vehicles.
- Served customers promptly by smoothly collecting and delivering high volume of orders.
- Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
- Kept delivery vehicle clean and neat to maintain company's professional reputation.
Sandwich Artist
SUBWAY®Restaurants
6145 Long Beach Blvd Long Beach, CA 90805 United
07.2017 - 09.2018
- Greeted guests, promoted specials, and took orders.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Maintained a clean and organized workspace, adhering to strict sanitation standards.
- Collaborated with team members to maintain a smooth workflow during busy hours.
- Prioritized excellent communication skills to understand customer preferences accurately while minimizing errors in orders.
- Demonstrated flexibility by covering shifts when needed, ensuring consistent staffing levels for optimal operation.
- Enhanced customer satisfaction by providing exceptional service and well-crafted sandwiches.
- Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
- Trained new employees on company policies and procedures, contributing to overall team performance and growth.
- Resolved customer complaints professionally, maintaining positive relationships and promoting repeat business.
- Assisted customers in choosing menu items by providing food complementing information.
Education
Chemistry
California State University Long Beach
Long Beach, CASkills
- Customer Service
- Attention to Detail
- Planning and Organization
- Decision-Making
- Flexible Schedule
- Heavy Lifting
- Upbeat and Outgoing Attitude
- Documentation And Reporting
- Payment Processing
- Product Knowledge
- Accurate money handling
- Physical Stamina
- Brand Understanding
- Advertising and marketing
Music
I have been singing sing I was 6 years old and I have been playing the guitar since I was 11 years old. I am currently one of the lead vocalists at my church and I have been the lead acoustic guitarist at my church for over 7 years.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Private Nanny
Caregiver For Spiegal Family
05.2022 - 05.2024
Dental Assistant
Family Dentistry
06.2020 - 10.2021
Personal Shopper and Delivery Driver
Instacart
01.2020 - Current
Food Delivery Driver
DoorDash
05.2019 - 01.2020
Sandwich Artist
SUBWAY®Restaurants
07.2017 - 09.2018
Chemistry
California State University Long Beach