Charlene Reagan
Davie
Summary
Results- driven construction manager with a strong 30 year track record at Comcast, specializing in project coordination, team leadership. and operational efficiency. Proven ability to enhance workflows through strategic problem- solving resolution and quality assurance initiatives. Adept at building strong customer relationships while monitoring staff, fostering a collaborative culture that drives performance, engagement, and continuous improvement.
Overview
18
18
years of professional experience
Work History
Manager, Construction CEN CDO Construction
Comcast
12.2020 - 12.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Managed permitting process for all Central Division OSP . RBB Underground and Aerial construction
- Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
- Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
Supervisor Construction CEN CDO
Comcast
12.2019 - 12.2020
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Negotiated with vendors to secure cost-effective contracts, resulting in significant budget savings.
- Promoted to supervisor during Covid while working 100% remote
Analyst 2
Comcast
01.2018 - 12.2019
- Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
- Influenced product development decisions by providing detailed market analysis reports.
- Streamlined data collection methods to improve speed and accuracy of analysis.
- Drove revenue growth by identifying underperforming areas and recommending solutions.
- Coordinated all Fiber Deep and Xnet project implementation for each node
- Coordinated Permits per project
- Cross Trained Contractors and in-house employees
Billing Analyst- Security Team
Comcast
07.2014 - 01.2018
- Maintained strict confidentiality with all personal data as per company guidelines.
- Maintained up-to-date knowledge of industry regulations, ensuring compliance in all aspects of the Billing system .
- Evaluated aging reports to identify members credentials within the billing systems we used to ensure correct profiles per titles.
- Determined key areas prime for process improvements.
- Trained new team members on internal billing security process, fostering a collaborative work environment for continuous improvement.
- Assisted in billing system migration from Amdocs to CSG billing systems in Mississippi
- Labeled as Einstein billing system expert and called on to lead the acquisition and training for our department
Project Manager Coordinator
Comcast
06.2011 - 07.2014
- Successfully oversaw the serviceability process for new build MDU and SFU.
- Met project deadlines while maintaining accuracy and ensuring a positive customer experience.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Identified plans and resources required to meet project goals and objectives.
- Supported senior leaders in a pilot program implementing new address software, streamlining workflow and automating the serviceability process.
- Reviewing maps and using online tools such as USPS. Florida property appraiser sites to verify dwelling types and valid addresses
New Build Construction Coordinator OSP
Comcast
02.2007 - 06.2011
- Managed commercial and Residential construction projects by working effectively with general contractors, subcontractors, engineers and developers.
- Held construction progress and regular status meetings with project teams.
- Kept projects on schedule and within budget while serving as project leader.
- Supervised OSP Contractors on all new build and maintenance projects I was assigned.
- Managed both Aerial and UG projects
- Ensured quality control through meticulous inspection of materials, workmanship, and adherence to building codes.
- Expedited project completion with effective coordination of subcontractors, suppliers, and workforce scheduling.
- Oversaw daily operations at site, keeping team production moving at optimal pace.
- Guaranteed OSHA compliance on all jobs
Education
High School Diploma -
Walter C Young
Pembroke Pines, FL01-1991
Skills
- Project Coordination
- Financial Budgeting
- Compliance Management
- Staff Development Initiatives
- Quality Assurance
- Data Interpretation
- Effective Problem Resolution
- Performance Evaluation
- Customer Relations
- Team Development
Timeline
Manager, Construction CEN CDO Construction
Comcast
12.2020 - 12.2024
Supervisor Construction CEN CDO
Comcast
12.2019 - 12.2020
Analyst 2
Comcast
01.2018 - 12.2019
Billing Analyst- Security Team
Comcast
07.2014 - 01.2018
Project Manager Coordinator
Comcast
06.2011 - 07.2014
New Build Construction Coordinator OSP
Comcast
02.2007 - 06.2011
High School Diploma -
Walter C Young
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