Charlene Rubush
Las Vegas
Summary
Energetic Server and Bartender with almost 20 years experience in the business, ranging from casual to upscale. I have experience in fast paced establishments both bar and serving. I graduated with a Theatre degree which makes it easy for me to communicate with customers. Would love to be part of a team!
Service-oriented professional prepared to excel in dynamic, fast-paced environment. Bringing valuable experience in delivering exceptional customer experiences and maintaining polished demeanor. Known for strong team collaboration and adaptability to changing needs, ensuring smooth operations and guest satisfaction. Skilled in multitasking, attention to detail, and maintaining positive attitude.
Overview
29
29
years of professional experience
Work History
In-seat Server/Cashier/Catering
Allegiant Stadium-Levy
08.2021 - Current
- Delivering food to guests after guests order on the mobile app
- Making sure guest has correct items purchased and making sure they enjoy their experience
- As cashier, I take orders on POS system, serving food and beverage items to customer and taking payment.
- Cleaning and closing duties of counting inventory and restocking items for the next event
- Helping set up events for catering, Setting food and utensils in proper place so it’s easy access for guests and making sure customer has an enjoyable experience.
Owner Biebsamz
Amazon Online Sales
10.2020 - Current
- Owner of Biebsamz online platform selling goods to customers.
- Packaging all items to be sent in a timely manner to customer per Amazon Guildelines
- Customer service including complaints, exchanges, fixing problems and finding a solution to make customer happy after purchase
Server
HEXX Las Vegas, NV
Las Vegas, NV
05.2019 - 03.2020
- Greeting customers while walking to their table, greeting them, explain the specials and menu to the table and taking a drink order and an appetizer if applicable
- Delivered drinks to table allowing time for guests to enjoy their drink and appetizer before ordering
- Took dinner order and ensured when food arrived guests had everything they needed
- Learned proper wine service, table setting and procedures of a casual fine dining restaurant
- Made sure guests enjoyed their experience and offering suggestions of places to see while visiting Las Vegas
Server /Bartender/Cocktail Server
Charley’s Boathouse Grill Fort Myers Beach, FL
Fort Myers Beach, FL
03.2006 - 03.2019
- Trained all new employees in serving, bartending and cocktail serving
- Ensured proper service by greeting guests in a timely manner, taking orders, serving dishes and removing dinnerware promptly and with a positive attitude
- Managed a minimum of six tables at a time all while using the Aloha iPad computer system
- Resolved customer concerns in a timely manner
- Prepped and mixed all fruit and mixers for the bar to prepare for the night
- Made all drinks for the entire restaurant as we were solely a service bar
- Kept track of bank/cash register and reserve bank as a bartender
- Cocktail server- Greeted guests upon seating, took a drink order, garnished and delivered back to guests for the entire restaurant
- Was recently promoted to lead server
Server/Bartender
Pinchers Crab Shack Fort Myers, FL
Fort Myers, FL
09.2002 - 06.2006
- Greeted tables, took orders, ran food and drinks, cashed out tables after dining
- Made drinks for the restaurant while taking care of guests seated at the bar
- Responsible for opening duties: filling sauces, setting tables, stocking needed items
- Running Sidework during the shift which included filling ice, and any other duty as assigned
- Balanced cash registers at beginning and end of shifts
Backstage Crew
Fireside Dinner Theatre Fort Atkinson, WI
Fort Atkinson, WI
04.1997 - 02.2002
- Running spotlights during performance of the show
- Tech rehearsals when we did changeover of the show
- Ran the light board while following cues from the Stage Manager
- Worked with a team to ensure all props and set pieces were in place during performances
- Assisted in all technical and practical effect setup for eight weekly performances and broke down all equipment at the close of each show
Education
Bachelor of Arts - Theater Arts
University of Wisconsin - Stevens Point
Stevens Point, WI01.2002
Skills
- Memorization
- Computer Competency
- Customer Service
- Multi-Tasking
- Positive Attitude
- Pleasant Personality
- Positive Work Ethic
- Dependable
- Eager To Learn
- People Pleaser
- Food safety
- Sanitation standards
- Food presentation
- Guest relations
Timeline
In-seat Server/Cashier/Catering
Allegiant Stadium-Levy
08.2021 - Current
Owner Biebsamz
Amazon Online Sales
10.2020 - Current
Server
HEXX Las Vegas, NV
05.2019 - 03.2020
Server /Bartender/Cocktail Server
Charley’s Boathouse Grill Fort Myers Beach, FL
03.2006 - 03.2019
Server/Bartender
Pinchers Crab Shack Fort Myers, FL
09.2002 - 06.2006
Backstage Crew
Fireside Dinner Theatre Fort Atkinson, WI
04.1997 - 02.2002
Bachelor of Arts - Theater Arts
University of Wisconsin - Stevens Point