Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Julia McGregor

Laguna Niguel,CA

Summary

Dynamic and results-driven Lead Server with extensive experience at King's Fish House, excelling in high-volume service and effective team leadership. Proven ability to enhance guest satisfaction through comprehensive menu knowledge and rapport-building, leading to increased repeat clientele. Strong problem-solving skills and attention to detail ensure efficient operations and exceptional dining experiences.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Lead Server/Server Trainer

King's Fish House
06.2017 - Current
  • Managed high volume dining periods with effective time management and strong multitasking abilities.
  • Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Implemented upselling techniques to boost average check size while still prioritizing guest satisfaction.
  • Developed strong rapport with regular guests, encouraging repeat business through genuine connection-building efforts.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.

Cocktail Server

El Torito
10.2017 - 02.2018
  • Provided attentive service, regularly checking in on guests to ensure their needs were met.
  • Managed transactions accurately, ensuring proper handling of payments and tips.
  • Increased repeat clientele by building rapport with patrons and anticipating their preferences.
  • Showcased extensive knowledge of cocktail menus, confidently answering questions and making recommendations to suit individual preferences.
  • Excelled in a high volume environment that was very fast paced.

Lead Server/Server Trainer

Texas T-Bone Steakhouse
05.2014 - 01.2015
  • Managed high volume dining periods with effective time management and strong multitasking abilities.
  • Cultivated warm relationships with regular customers.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Wrote and maintained the server workgroup schedule, ensuring the restaurant had proper coverage as well as keeping employee availability in mind.

Education

High School Diploma -

Dana Hills High School
Dana Point, CA
06-2004

Skills

  • Problem-solving
  • Comprehensive menu knowledge
  • Memorization
  • Thorough attention to detail
  • High-volume service
  • Effective team leadership
  • Food safety practices
  • Positive and friendly attitude

Certification

  • ServSafe Food Handler Certification - National Restaurant Association.
  • ServSafe Alcohol Certification - National Restaurant Association.

Timeline

Cocktail Server

El Torito
10.2017 - 02.2018

Lead Server/Server Trainer

King's Fish House
06.2017 - Current

Lead Server/Server Trainer

Texas T-Bone Steakhouse
05.2014 - 01.2015

High School Diploma -

Dana Hills High School

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Julia McGregor