Micaela Jade Salley
Ellijay,Georgia
Summary
Seasoned Hospitality Leader with extensive experience in high-volume dining environments. Expertise in customer service excellence, team management, and operational efficiency. Proven track record in staff training and maintaining high standards amid fast-paced settings. Committed to enhancing guest satisfaction and aligning with organizational objectives.
Overview
6
6
years of professional experience
Work History
Lead Server and Trainer
Taco Mac
01.2021 - Current
- Lead daily front-of-house operations in a high-volume environment
- Supervise and mentor staff to maintain service standards
- Communicate effectively with management, staff, and guests
- Resolve customer concerns with professionalism
Shift Lead
McDonald’s
01.2020 - 01.2021
- Supervised staff during shifts to ensure smooth operations
- Assisted with scheduling, cash handling, and inventory oversight
- Trained and motivated team members
Education
High School Diploma -
Pickens County Highschool
Jasper, GA05-2023
Bachelor of Business Administration - Finance
Kennesaw State University
Kennesaw, GA05.2027
Skills
- Leadership & Team Management
- Operations Coordination
- Microsoft Excel (Proficient)
- Technology & Computer Systems
- Communication
- Problem Solving
- Time Management
- Problem-solving
- Attention to detail
- Team leadership
- Positive and friendly attitude
- Organization and efficiency
Timeline
Lead Server and Trainer
Taco Mac
01.2021 - Current
Shift Lead
McDonald’s
01.2020 - 01.2021
High School Diploma -
Pickens County Highschool
Bachelor of Business Administration - Finance
Kennesaw State University