Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
OfficeManager
Jahvante George

Jahvante George

Houston

Summary

Dynamic leader with exceptional communication skills and a proven track record at Houston Racquet Club, enhancing staff retention and customer satisfaction. Expert in team motivation and training, I streamline processes and implement best practices, driving performance improvements and delivering outstanding service experiences. Proficient in POS systems and committed to excellence in food quality standards.

Overview

6
6
years of professional experience

Work History

Lead Server Trainer

Houston Racquet Club
02.2022 - Current
  • Increased staff retention through effective communication and fostering a positive work environment.
  • Maintained up-to-date knowledge on industry trends and best practices in order to continually update training methods.
  • Oversaw the implementation of new menu items, ensuring proper training on ingredients and preparation techniques.
  • Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
  • Enhanced customer satisfaction by providing exceptional service and anticipating guest needs.
  • Streamlined server training processes for improved efficiency and consistency in service delivery.
  • Developed junior servers, enhancing performance levels.

Mid Level Manager

Genghis Grill
10.2020 - 01.2022
  • Improved team productivity by implementing streamlined processes and effective communication strategies.
  • Reduced operational costs through strategic resource allocation and efficient process improvements.
  • Championed organizational culture initiatives that fostered a positive work environment and increased employee satisfaction levels.
  • Conducted thorough market analysis to identify emerging trends, capitalize on growth opportunities, and maintain a competitive edge in the industry.
  • Collaborated with senior leadership to develop long-term strategies aligned with organizational goals and objectives.
  • Delivered exceptional customer service experiences by addressing inquiries promptly, resolving issues quickly, and maintaining positive relationships with clients.
  • Drove significant improvements in performance metrics through data-driven decision-making processes that focused on measurable results.

Call Center Representative

Spruce Power
11.2018 - 03.2020
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.

Education

Bachelor Of Computer Science - Coding And App Development

Western Governors University
Salt Lake City, UT
06.2029

Skills

  • Strong multitasking
  • Exceptional leadership
  • Team motivation
  • Food preparation
  • Guest relations
  • Labor cost control
  • Shift management
  • Wine pairing
  • Server coaching
  • Floor management
  • Team member training
  • Exceptional communication
  • Food quality standards
  • POS system proficiency
  • Item promotion
  • Wine service
  • Bar terminology
  • Point of sale (POS) system operations
  • Multitasking Abilities
  • Reliability
  • Excellent communication
  • Critical thinking
  • Problem-solving abilities
  • Attention to detail
  • Teamwork and collaboration
  • Table setting arrangements
  • Call center customer service
  • Verbal and written communication
  • Resolving issues
  • Customer service
  • Call center operations

Certification

Food Handlers and TABC certification.

Languages

English
Native or Bilingual

Timeline

Lead Server Trainer

Houston Racquet Club
02.2022 - Current

Mid Level Manager

Genghis Grill
10.2020 - 01.2022

Call Center Representative

Spruce Power
11.2018 - 03.2020

Bachelor Of Computer Science - Coding And App Development

Western Governors University

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Jahvante George