Stephanie Madero
New Braunfels,TX
Summary
Dynamic Lead Trainer at Clear Springs Restaurant, recognized for exceptional leadership and strong multitasking abilities. Enhanced team performance through targeted training and constructive feedback, fostering a collaborative environment. Leveraged exceptional communication skills to onboard new servers, ensuring mastery of service standards and menu knowledge.
Overview
18
18
years of professional experience
Work History
Lead Server Trainer
Clear Springs Restaurant
03.2008 - Current
- Enhanced team collaboration by leading group discussions on best practices in customer service.
- Observed service interactions to provide constructive feedback for performance improvement.
- Facilitated role-playing scenarios to enhance server communication and customer interaction skills.
- Assisted in onboarding and training new servers, ensuring understanding of menu items and service standards.
Administrative Assistant
Miller & Miller Insurance Agency
08.2007 - 03.2008
- Developed and maintained filing systems, ensuring accurate record-keeping and quick retrieval of documents.
- Streamlined communication between departments, improving information flow and reducing response times to client requests.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Education
New Braunfels High School
New Braunfels, TX05.2007
Skills
- Strong multitasking
- Exceptional leadership
- Team motivation
- Exceptional communication
Timeline
Lead Server Trainer
Clear Springs Restaurant
03.2008 - Current
Administrative Assistant
Miller & Miller Insurance Agency
08.2007 - 03.2008
New Braunfels High School
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