Marlene Garling
Lubbock,TX
Summary
Accomplished Lead Server Trainer with a proven track record at Another Broken Egg Cafe, enhancing staff retention and customer satisfaction through exceptional leadership and effective communication. Expert in menu development and upselling strategies, significantly exceeding sales targets. Skilled in fostering teamwork and developing training materials, ensuring high service standards and staff performance.
Overview
10
10
years of professional experience
Work History
Lead Server Trainer
Another Broken Egg Cafe
05.2018 - 11.2024
- Enhanced customer satisfaction by providing exceptional service and anticipating guest needs.
- Promoted a culture of teamwork by facilitating collaboration among restaurant staff members.
- Reduced order errors by implementing clear communication strategies between servers and kitchen staff.
- Utilized effective communication techniques to support server learning and comprehension.
Lead Server Trainer
BJ's Restaurant & Brewhouse
01.2015 - 05.2018
- Increased staff retention through effective communication and fostering a positive work environment.
- Mentored and developed junior servers, resulting in increased job satisfaction and performance levels.
- Developed comprehensive training materials to support new hires in mastering essential skills.
- Consistently met or exceeded sales targets by motivating team members to upsell menu items strategically.
Education
Associate Of Arts In Teaching - Business Management
Lone Star College
Conroe, TX12.2014
Graduation Certificate - Business Management
Lone Star College
Conroe, TX12.2014
Skills
- Strong multitasking
- Exceptional leadership
- Team motivation
- Food presentation
- Menu development
- Upselling strategies
- Server coaching
- Service standards
Timeline
Lead Server Trainer
Another Broken Egg Cafe
05.2018 - 11.2024
Lead Server Trainer
BJ's Restaurant & Brewhouse
01.2015 - 05.2018
Associate Of Arts In Teaching - Business Management
Lone Star College
Graduation Certificate - Business Management
Lone Star College
Similar Profiles
Cody ClaussenCody Claussen
Server/Host at Another Broken Egg CafeServer/Host at Another Broken Egg Cafe
Camoria WhitesideCamoria Whiteside
Server at Another Broken Egg CafeServer at Another Broken Egg Cafe
Jonathan MetrickJonathan Metrick
Assistant Manager at Another Broken Egg CafeAssistant Manager at Another Broken Egg Cafe