Josie Lupo
Fall River,Massachusetts
Summary
Accomplished Lead Server at The Cheesecake Factory, I enhanced staff retention and guest satisfaction through exceptional leadership and strong multitasking abilities. Specialized in updating training methods and fostering guest relations, my approach significantly improved service delivery and operational efficiency, embodying a results-driven ethos without explicitly stating it. Competent Server offering 4 years of food service experience in all restaurant environments. Quick learner with good multitasking skills and exceptional work ethic. Delivers training on discussing menu items in detail, providing targeted suggestions, and finishing dishes for new employee development.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Lead Server Trainer
The Cheesecake Factory
06.2022 - Current
- Increased staff retention through effective communication and fostering a positive work environment.
- Maintained up-to-date knowledge on industry trends and best practices in order to continually update training methods.
- Oversaw the implementation of new menu items, ensuring proper training on ingredients and preparation techniques.
- Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives
- Provided guests with food and beverage recommendations and accomodations.
- SAFE-SERV certified.
Cocktail Server
Crossroads Pub
05.2022 - 10.2023
- Managed cash transactions accurately, ensuring proper handling of payments and tips.
Server
The Olive Garden
11.2021 - 05.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Cocktail Server
The Mockingbird
02.2021 - 05.2022
- Provided attentive service, regularly checking in on guests to ensure their needs were met.
- Managed cash transactions accurately, ensuring proper handling of payments and tips.
- Increased repeat clientele by building rapport with patrons and anticipating their preferences.
- Developed strong relationships with regular guests, creating personalized experiences that encouraged loyalty.
- Demonstrated flexibility in scheduling availability, working various shifts including weekends, holidays, and late nights based on business needs.
Education
Bachelor of Science -
Bridgewater State University
Bridgewater, MA06.2025
High School Diploma -
Brockton High School
Brockton, MA06.2021
Skills
- Strong multitasking
- Exceptional leadership
- Team motivation
- Strong Work Ethic
- Sanitation Standards
- Guest Relations
- Order Accuracy
Certification
- Safe Serv Certified Training -June 2022
Timeline
Lead Server Trainer
The Cheesecake Factory
06.2022 - Current
Cocktail Server
Crossroads Pub
05.2022 - 10.2023
Server
The Olive Garden
11.2021 - 05.2022
Cocktail Server
The Mockingbird
02.2021 - 05.2022
Bachelor of Science -
Bridgewater State University
High School Diploma -
Brockton High School