Joanna Lim
Wappingers Falls,NY
Summary
Dynamic leader and skilled trainer with a proven track record at KPOT for enhancing staff retention and performance through exceptional leadership and effective communication. Expert in team motivation, POS system proficiency, and implementing sanitation standards. Achieved significant improvements in service delivery and order accuracy, fostering a positive work environment and customer satisfaction.
Overview
9
9
years of professional experience
Work History
Lead Server Trainer
KPOT
08.2024 - 11.2024
- Increased staff retention through effective communication and fostering a positive work environment.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Monitored new server performance and offered continuous support throughout training period.
- Maintained up-to-date knowledge on industry trends and best practices in order to continually update training methods.
- Collaborated with management to identify areas of improvement in service standards, implementing necessary changes.
- Coordinated section assignments for optimal coverage during peak dining hours, minimizing wait times for guests.
- Reduced order errors by implementing clear communication strategies between servers and kitchen staff.
- Taught servers to memorize menu ingredients and provide information on preparation methods.
- Provided feedback and guidance to help servers develop industry skills and knowledge.
- Instructed servers on proper techniques for taking orders, serving food and providing customer service.
- Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
Nurse Aide
AccentCare
12.2023 - 11.2024
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Scheduled and accompanied client to medical appointments.
- Maintained strict infection control protocols while performing wound care, catheter care, and other medical procedures.
Warehouse Worker
Amazon
09.2023 - 01.2024
- Loaded, unloaded, and moved material to and from storage and production areas.
- Maintained clean, orderly work environment free of hazards.
- Unpacked and repacked items in different quantities and configurations for shipment.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
Lead Server Trainer
Kpot
03.2023 - 09.2023
- Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
- Increased staff retention through effective communication and fostering a positive work environment.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Monitored new server performance and offered continuous support throughout training period.
Warehouse Worker
Gap
10.2019 - 01.2021
- Loaded, unloaded, and moved material to and from storage and production areas.
- Maintained clean, orderly work environment free of hazards.
- Unpacked and repacked items in different quantities and configurations for shipment.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
Shift Trainer
McDonald’s
09.2015 - 10.2019
- Contributed to the achievement of company goals by ensuring that all team members were adequately trained in relevant processes and equipment use.
- Monitored employee progress during training sessions, providing constructive feedback and support to foster a positive learning experience.
- Evaluated the effectiveness of existing training methods through regular assessments, refining approaches as needed based on trainee feedback and performance data.
- Supported and coached employees as part of successful training initiatives.
Education
High School Diploma -
Roy C Ketcham
Wappingers Falls, NY06.2017
Skills
- Strong multitasking
- Exceptional leadership
- Team motivation
- Food preparation
- Sanitation standards
- Order accuracy
- Upselling strategies
- Team member training
- POS system proficiency
Timeline
Lead Server Trainer
KPOT
08.2024 - 11.2024
Nurse Aide
AccentCare
12.2023 - 11.2024
Warehouse Worker
Amazon
09.2023 - 01.2024
Lead Server Trainer
Kpot
03.2023 - 09.2023
Warehouse Worker
Gap
10.2019 - 01.2021
Shift Trainer
McDonald’s
09.2015 - 10.2019
High School Diploma -
Roy C Ketcham
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