Angela Taylor
Glendale Heights,IL
Summary
Experienced with training and developing server teams to enhance service quality. Utilizes leadership skills to create effective training programs and foster collaborative work environment. Track record of improving team performance and operational efficiency through clear communication and adaptive strategies.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
14
14
years of professional experience
Work History
Lead Server Trainer
First Watch Daytime Cafe
Bloomingdale, IL
05.2023 - Current
- Trained new servers on menu knowledge and customer service standards.
- Developed onboarding materials to enhance training efficiency and consistency.
- Facilitated ongoing training sessions to improve team performance and service quality.
- Mentored junior staff, promoting best practices in food safety and hygiene protocols.
- Collaborated with management to identify training needs based on operational challenges.
- Implemented feedback mechanisms to assess training effectiveness and make improvements.
- Maintained up-to-date knowledge on industry trends and best practices in order to continually update training methods.
- Actively participated in weekly management meetings, contributing valuable insights and suggestions to enhance overall restaurant operations.
- Collaborated with management to identify areas of improvement in service standards, implementing necessary changes.
- Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
- Enhanced customer satisfaction by providing exceptional service and anticipating guest needs.
- Addressed guest concerns promptly, maintaining high levels of customer satisfaction despite any issues that arose during their visit.
- Facilitated seamless transitions during shift changes by effectively communicating pertinent information to incoming staff members.
- Taught servers to memorize menu ingredients and provide information on preparation methods.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Monitored new server performance and offered continuous support throughout training period.
- Stayed current with industry trends and innovations to boost competitiveness and customer appeal.
Closing Assistant
First Centennial Mortgage Corporation
Aurora, IL
09.2021 - 11.2022
- Managed closing documents to ensure compliance with regulatory standards.
- Coordinated communication between borrowers, lenders, and real estate agents to facilitate smooth transactions.
- Reviewed loan files for accuracy, identifying discrepancies and resolving issues promptly.
- Assisted in preparing closing disclosures, ensuring timely delivery to all parties involved.
- Produced closing instructions and coordinated with title company to monitor closing and funding.
- Reviewed all funding conditions to ensure they were satisfied accordingly.
- Collected and reviewed executed closing documents for accuracy and completeness.
- Upload loan files into Encompass and ensured all documents were accurately filed and assigned.
- Prepared the 3 day initial closing disclosure to to be sent to the borrower.
Bartender Shift Manager
Chili's Bar and Grill
Bloomindale, Il
03.2012 - 03.2020
- Supervised daily bar operations, ensuring compliance with health and safety regulations.
- Trained and mentored staff on cocktail preparation and customer service excellence.
- Managed inventory levels, reducing waste through effective stock rotation practices.
- Developed seasonal drink menus, enhancing guest experiences and driving sales.
Education
Associate of Applied Science - Associate of Applied Science & Business Management
Kaplen University
Online, Il06-2016
High School Diploma -
Glenbard North High School
Carol Stream, IL06-2000
Skills
- Strong multitasking
- Microsoft office
- Detail oriented
- Team motivation
- Task delegation
- Policy enforcement
Timeline
Lead Server Trainer
First Watch Daytime Cafe
05.2023 - Current
Closing Assistant
First Centennial Mortgage Corporation
09.2021 - 11.2022
Bartender Shift Manager
Chili's Bar and Grill
03.2012 - 03.2020
Associate of Applied Science - Associate of Applied Science & Business Management
Kaplen University
High School Diploma -
Glenbard North High School