Charlene Sanders

Caregiver for my autistic child

• Managed patient scheduling and appointment confirmations to optimize clinic workflow.
• Assisted patients with insurance verification and pre-authorization processes for imaging services.
• Provided exceptional customer service by addressing patient inquiries and resolving concerns promptly.
• Collaborated with medical staff to coordinate patient care and ensure seamless communication.
• Implemented process improvements that enhanced patient check-in efficiency and reduced wait times.
• Improved patient satisfaction by providing efficient and friendly service during check-ins, registrations, and scheduling appointments.
• Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
• Managed high call volumes by efficiently triaging incoming requests to appropriate departments or personnel.
• Facilitated communication between patients and healthcare providers, ensuring clear understanding of treatment plans and expectations.

• Delivered exceptional customer service by assisting shoppers with product inquiries and locating merchandise.
• Operated cash register efficiently, processing transactions accurately and managing cash drawer.
• Maintained visual merchandising standards to enhance store appearance and drive sales.
• Collaborated with team members to achieve daily sales goals and improve overall store performance.
• Assisted in inventory management, including restocking shelves and conducting regular stock counts.
• Resolved customer complaints promptly, ensuring satisfaction and fostering repeat business.
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Managed returns, exchanges and refunds in accordance with store policy.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Prepared merchandise for sales floor by pricing or tagging.
• Helped customers locate products and checked store system for merchandise at other sites.
• Answered customer questions about sizing, accessories, and merchandise care.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Rotated stock and restocked shelves to maintain product availability and store appearance.