Charlene Thomas
Levittown,PA
Summary
Experienced with providing personalized service to guests, ensuring their needs are met promptly and effectively. Utilizes excellent communication and multitasking skills to handle inquiries and resolve issues efficiently. Knowledge of fostering positive guest relationships and maintaining high service standards.
Overview
2026
2026
years of professional experience
Work History
Concierge Representative
Revelle of Bucks County
2023 - Current
- Monitored lobby appearance, keeping it clean and welcoming at all times.
- Handled guest complaints with professionalism, resolving issues quickly to maintain high levels of satisfaction.
- Answer multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Deliver excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Provided exceptional customer service, ensuring guest satisfaction and addressing inquiries promptly.
Med-Tech/Caregiver
Heartis Bucks Co
2022 - 2023
- Assisted with daily living activities, fostering independence and dignity for individuals.
- Monitored client health conditions, reporting changes to healthcare professionals promptly.
- Trained new caregivers on best practices and operational procedures for effective support.
- Maintained accurate documentation of client progress and incidents in compliance with regulations.
- Built strong relationships with clients to deliver emotional support and companionship.
Patient Access Representative
Holy Redeemer Hospital
2019 - 2020
- Managed patient check-in and registration processes, ensuring accurate data entry and compliance with policies.
- Facilitated communication between patients and healthcare providers, enhancing overall patient experience and satisfaction.
- Coordinated insurance verification and eligibility checks, streamlining patient access to necessary services.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
Beechwood Neurorehabilitation
Woods System of Care
2000 - 2019
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Provided evaluations, and Job coaching and educational opportunities.
- Organized employment for residents with Neurological disorders and TBI.
Education
Certificate - Computer Networking
Bucks County Community College
Newtown, PACertificate of Technical Studies - Medical Billing And Coding
Bucks County Community College
Newtown, PASkills
- Customer service
- HIPAA compliance
- Hospitality
- Senior activities planning
- Microsoft Excel
- Microsoft Word
Timeline
Concierge Representative
Revelle of Bucks County
2023 - Current
Med-Tech/Caregiver
Heartis Bucks Co
2022 - 2023
Patient Access Representative
Holy Redeemer Hospital
2019 - 2020
Beechwood Neurorehabilitation
Woods System of Care
2000 - 2019
Certificate - Computer Networking
Bucks County Community College
Certificate of Technical Studies - Medical Billing And Coding
Bucks County Community College