Nicole White
Blue Shield of CA
Stockton,CA
2
years of professional experience
Dynamic customer service professional with a proven track record at Blue Shield of CA, excelling in problem-solving and communication. Adept at enhancing customer satisfaction through effective service delivery and collaboration. Skilled in navigating complex healthcare inquiries and providing tailored solutions, ensuring a seamless experience for members.
Work History
Concierge Representative
10 Months- Assisted customers in navigating healthcare services and benefits information.
- Provided timely responses to inquiries via phone and email communication channels.
- Collaborated with team members to enhance service delivery and customer satisfaction.
- Maintained accurate records of customer interactions and service requests.
- Quoting full benefits for members
- Helping customers find doctors and specialists
- Coordinating with medical groups for coverage for approvals and denials
- Helping member file appeals and grievances
- Discussing differences in HMO and PPO plans
Customer Service Representative
9 Months- Provided prompt assistance to customers via phone and in-person interactions.
- Resolved customer inquiries and complaints efficiently, enhancing overall satisfaction.
- Utilized ticketing systems to document issues and track resolutions effectively.
- Assisted in educating customers about toll road services and payment options.
Education
Associate of Science - Health Science
High School Diploma - General Studies
Skills
Strong multitasking
Exceptional communication
Initiative-taking
Upselling strategies
Customer service
Time management
Multitasking and organization
Verbal and written communication
Decision-making
Effective problem solving
Telephone etiquette
Outstanding customer service
Teamwork and collaboration
Problem-solving abilities
Timeline
Concierge Representative
Blue Shield of CA
10.2025 - CurrentRead More
Customer Service Representative
Th Toll Roads
01.2025 - 10.2025Read More
San Joaquin Delta College
Associate of Science from Health Science
Read More
Edison High School
High School Diploma from General Studies
Read More