Daniella Estefan
Miami
Summary
Detail-oriented professional with bilingual abilities combines with integrity as frontline corporate representative. Well-educated and poised with superior communication skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
Work History
Concierge Representative
Tactical Security Services
02.2022 - 09.2024
- Handled guest complaints with professionalism, resolving issues quickly to maintain high levels of satisfaction.
- Streamlined front desk operations for improved efficiency and reduced wait times for guests.
- Maintained up-to-date knowledge of area attractions and events to provide accurate information to guests.
- Efficiently handled high volumes of phone calls while maintaining a calm demeanor under pressure.
- Monitored lobby appearance, keeping it clean and welcoming at all times.
- Conducted regular audits of available resources such as maps and brochures, maintaining a well-stocked concierge desk.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
Education
High School Diploma -
Excel High School
11.2021
Medical Billing And Coder -
Florida Career College
02.2021
Skills
- Strong multitasking
- Exceptional communication
- Initiative-taking
- Upselling strategies
- Concierge software knowledge
- Customer Service
- Excellent Multitasking
- Hospitality
- Safety Procedures
- Telephone Etiquette
- Personal information protection
- Attention to Detail
- Organizational Skills
Timeline
Concierge Representative
Tactical Security Services
02.2022 - 09.2024
High School Diploma -
Excel High School
Medical Billing And Coder -
Florida Career College
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