CHARLENE TRIPLETT
Las Vegas
Summary
Dynamic Front Desk/Concierge Agent at Associa, adept at fostering exceptional customer relationships and resolving conflicts efficiently. Skilled in multi-line phone systems and data entry, I consistently delivered outstanding service, enhancing guest satisfaction and maintaining a welcoming environment. Proven ability to manage communication effectively while supporting administrative functions.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Front Desk/Concierge Agent
Associa
Las vegas
10.2025 - Current
- Greeted guests warmly and ensured a pleasant check-in experience.
- Handled phone calls and directed them to appropriate departments efficiently.
- Monitored lobby activities to ensure a safe and welcoming environment.
- Responded promptly to emergency situations in order to maintain a safe environment for guests.
- Developed strong relationships with clients through effective communication skills.
- Resolved customer complaints in an efficient and timely manner.
- Monitored security cameras to ensure safety of staff and visitors.
- Maintained accurate records of all transactions within the front desk system.
- Answered telephone calls in a professional manner and directed calls to appropriate personnel.
- Conducted regular inspections of public areas within the hotel premises in order to identify potential maintenance issues.
- Participated in staff meetings to discuss upcoming events, new initiatives or customer service strategies.
- Handled incoming mail, faxes, emails and other documents related to guest inquiries or requests.
- Monitored the lobby area to ensure a clean environment that was conducive to business operations.
- Performed administrative tasks such as filing documents, updating databases and preparing correspondence materials.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Built and maintained productive relationships with employees.
- Spoke with patrons to make conversation, answer questions or to respond to complaints.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Coordinated with team members to ensure effective communication and collaboration.
- Maintained accurate records of customer interactions using CRM software.
- Facilitated conflict resolution to maintain positive customer relationships and satisfaction.
- Developed customer relationships and ensured satisfaction with services.
- Provided customer service to clients through phone and email communication.
- Responded promptly to customer inquiries and complaints in a professional manner.
- Delivered excellent service via inbound and outbound calling efforts, meeting established minimum targets.
- Attended team meetings regularly to discuss updates on products, services and policies changes.
- Performed administrative tasks such as data entry, filing paperwork, updating databases and preparing reports.
Front Desk Representative
Neider's
06.2022 - 01.2025
- Greeting and Welcoming Visitors. Warmly welcomed guests, clients, or patients. Guided people to the right departments, staff members, or meeting rooms. Maintained a professional, courteous, and approachable demeanor
- Managing Communication: Handling incoming phone calls promptly and professionally, transferring them to the right person. Receiving, forwarding, and sometimes drafting basic correspondence. Booking appointments, meetings, or reservations accurately to avoid conflicts.
- Administrative and Clerical Tasks: Record keeping: Maintaining visitor logs, appointment schedules, and sometimes basic financial records. Mail handling: Sorting and distributing incoming mail, preparing outgoing mail. Office support: Assisting with filing, data entry, and other clerical duties to support staff
Education
Business Administration -
Northwest Career College
03.2027
Culinary Arts - Business
Le Cordon Bleu
04.2014
Skills
- Public Speaking
- Persuasion
- Clarity
- Customer Management
- Event Planning
- Management & Leadership
- Social Media Marketing
- Sales & Customer Service
- Multi-line Phone Systems
- Computer Troubleshooting
- Basic HR Knowledge
- Budget Preparation
- Reconcile Expense Accounts
- Phone & E-mail Etiquette
- Agenda Preparation
- Meeting Minutes
- File, Faxing, & Scanning
- Organizational Proficiency
- Effective Time-Management
- Business Plan Creation & Proposal
- Data Entry
- 10 Key
- Spreadsheet Utilization
- Business Ethics & Principles
- Windows 10
- POS Machines
- Outlook
- Memos
- SOPs
- Letters
- Adobe Acrobat
- Microsoft Office
Certification
Commissioned Notary, Nevada Secretary of State, Certification
References
AVAILABLE UPON REQUEST
Timeline
Front Desk/Concierge Agent
Associa
10.2025 - Current
Front Desk Representative
Neider's
06.2022 - 01.2025
Business Administration -
Northwest Career College
Culinary Arts - Business
Le Cordon Bleu