Cortny R Sommer

• Assisted patients with daily living activities and personal hygiene tasks.
• Monitored vital signs and reported changes to nursing staff promptly.
• Maintained cleanliness and organization of patient care areas for optimal safety.
• Documented patient information accurately in medical records systems.
• Collaborated with healthcare team to ensure delivery of quality patient care.
• Provided emotional support and companionship to patients and families in need.
• Greeted residents, guests, and vendors with warmth and professionalism.

Managed reservations and coordinated special requests for residents and families efficiently.

• Exhibit patience, tact, cheerful disposition, and enthusiasm as well as willingness to handle difficult patients
• Posses the ability to make independent decisions when circumstances warrant such action
• Knowledgable of practices and procedures as well as the laws, regulations, and guidelines governing functions in the post-acute care facility
• Able to implement and interpret the programs, goals, objectives, policies, and procedures of the department
• Perform proficiently in all competency areas including but not limited to: direct patient care, patient rights, and safety and sanitation
• Maintain professional working relationships with all associates, vendors, etc.
• Maintain confidentiality of all proprietary and/or confidential information
• Displays integrity and professionalism by adhering to Life Care's Code of Conduct and completes mandatory Code of Conduct and other appropriate compliance training

• Provide personalized and individual assisted living care in a safe, secure residential setting by providing special care and activities that promote better memory and cognitive stimulation to enhance residents physical and emotional well-being.

• Possessed strong functional skills to document progress reports, frequency charts, treatment sheets, incident reports, bank books, and cash on-hand sheets.
• Utilized lift system for transporting patients in a safe manner
• Maintained professional ethics and confidentiality of consumers
• Certified in Behavioral Shaping techniques as well as CPR and First Aid

• Completed an internship manual
• Recorded and transcribed minutes at meetings
• Compiled map of food pantries in Wood County
• Assisted in planning of diversity workshops, community impact retreats, Bridges out of Poverty Seminar, and Day of Caring
• Scheduled and planned meetings
• Aided in distribution of resources

• Made connections with customers, asking questions and listening to shoppers' needs, then giving options and advice on meeting those needs
• Inspired the customer to buy, celebrating the purchase, and creating a lasting positive impressions
• Maintainied selling floor presentations, and restocking them as needed
• Handled all returns courteously and professionally
• Handled cash.credit card, and check transactions as well as end of duty counts
• Strong interpersonal and communication skills. Ability to read, write, and interpret instructional documents such as safety rules and operational functions of the stores.
• Ability to effectively communicate with customers, peers, and management.
• Ability to communicate on the telephone with proper etiquette.
• Basic math functions such as addition, subtraction, multiplication, and division.
• Enthusiastic, friendly, and energetic with a genuine desire to provide outstanding service.

• Assisted teachers with disabled students
• Assisted in vocal groups, lunch preparation, motor skills, reading and writing programs, redirectional activities, behavior support plans and planning activities and lesson plans
• Provided daycare in after-school program

• Welcomed prospective students, parents and, visitors and provided informative orientation of campus life
• Acted as residential advisor to students and family members
• Gave insight on aspects of the university as well as the community
• Modeled conflict resolution

• Operated cash register and processed customer transactions efficiently, ensuring prompt service.
• Provided exceptional customer service to enhance overall shopping experience.
• Managed cash drawer with accurate balancing at shift end to maintain financial integrity.
• Trained new cashiers on register operations and company policies effectively.
• Handled customer inquiries and resolved issues promptly and professionally.
• Maintained clean and organized checkout area throughout shifts to promote safety and efficiency.
• Collaborated with team members to streamline workflow during peak hours.
• Greeted customers and addressed questions regarding store products and services.

• Set an example both in knowledge and abiding by all applicable and University policies and Presidential Leadership Academy policies
• Maintained a standard of personal conduct
• Established a living-learning environment on the floor and within the hall through roll modeling, activities, and Presidents' Leadership Academy functions
• Molded conflict resolutions