Rose Cardoza

• Helped prepare and maintain breakfast, cleaned and restocked all kitchen items. Made sure guests had quality food for breakfast.
• Handled all guest inquiries and calls.
• Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
• Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
• Resolved guest issues promptly, resulting in positive feedback and return visits.
• Took reservations over phone, in person, and via computer for guests and provided confirmation information.
• Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
• Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
• Oversaw fast-paced front desk operations and guests' needs at busy facility.
• Maintained clean and organized front desk areas to uphold polished company image.
• Collaborated with housekeeping staff to maintain cleanliness standards in the lobby and common areas.
• Improved team communication with daily briefing on occupancy, events, and guest requests.
• Managed inventory of front desk supplies, keeping essential items well-stocked.
• Promoted hotel amenities and services to guests, enhancing their stay.
• Monitored lobby area for cleanliness and comfort, ensuring positive first impression.

• Front Desk Guest Service Representative Duties
• The Front Desk Agent is the first point of contact for guests, responsible for providing exceptional customer service and ensuring a smooth check-in and check-out process. This role requires strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment.Key Responsibilities:Greet and welcome guests in a warm, friendly, and professional manner
  Check guests in and out efficiently, following all standard procedures
  Handle guest requests, questions, and concerns promptly and professionally
  Manage room reservations and cancellations via phone, email, or in person
  Maintain accurate records of guest information and payments
  Process payments and issue room keys
  Communicate effectively with housekeeping, maintenance, and management teams
  Provide information about hotel amenities, local attractions, and transportation
  Handle guest complaints calmly and effectively, escalating issues as needed
  Ensure the front desk and lobby area are clean, organized, and presentable at all times
  

• Delivery

• Delivery

• Operated kitchen equipment safely and efficiently, resulting in consistent quality of prepared foods.
• Displayed strong attention to detail when setting up buffet stations or cleaning the dining area after service.
• Maintained proper food handling procedures by following safety and sanitation guidelines diligently.
• Adhered to hotel brand standards when preparing meals and maintaining the appearance of the dining area.
• Handled high-pressure situations calmly while multitasking effectively during peak service times.
• Prepared various breakfast dishes, resulting in a diverse and satisfying menu to cater to guest preferences.
• Contributed to a positive atmosphere by engaging in friendly interactions with both guests and coworkers alike.
• Managed time efficiently to complete all assigned tasks before the start of breakfast service each day.
• Enhanced customer satisfaction by promptly and efficiently preparing breakfast items.
• Ensured cleanliness of dining area, maintaining a welcoming environment for guests.
• Monitored food inventory levels, minimizing waste and ensuring freshness of ingredients.
• Provided exceptional customer service, addressing guest inquiries and resolving issues in a timely manner.
• Monitored food and beverage supplies, assisting with restocking when needed.
• Assisted with bussing tables and cleaning up spills.

• Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
• Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
• Increased customer loyalty with exceptional communication skills and personalized service.
• Answered customer telephone calls promptly and appropriately handled needs.
• Answered multi-line phone system and enthusiastically greeted callers.
• Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
• Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
• Facilitated smooth guest experiences by coordinating with multiple departments across the property.
• Mentored new hires on best practices at the front desk ensuring they were properly trained and equipped to excel in their roles.
• Supported sales efforts through upselling rooms, amenities, or special packages when appropriate.

The purpose of a NIGHT AUDITOR is to compute, classify, and record numerical data to keep financial records complete. Perform any combination of routine calculating, posting, and verifying duties to obtain primary financial data for use in maintaining accounting records. May also check the accuracy of figures, calculations, and postings pertaining to business transactions recorded by other workers.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Approach all encounters with guests and employees in a friendly, service-oriented manner.
• Comply at all times with standards and regulations to encourage safe and efficient hotel operations.
• Maintain a friendly and warm demeanor at all times.
• Initiate and complete the End of Day process.
• Run all reports as required for Food and Beverage audit.
• Complete the Night Audit checklist for computer procedures daily.
• Balance the day’s work.
• Maintain cashiering responsibilities as per Front Office procedures.
• Maintain Front Office computer system operation.
• Fulfill all Front Office functions between the hours of 11:00 p.m. and 7:00 a.m.
• Handle and follow through on all guest requests daily from 11:00 p.m. until 7:00 a.m.
• Follow safety and emergency procedures.
• Maintain proper record keeping (i.e., log books, etc.).
• Be familiar with all policies and house rules.
• Complete the initial direct bills, daily, and place on the Property Accountant's desk; Attach all folio/banquet check back-up to the bills.
• Maintain radio contact with other employees during entire shift.
• Have a working knowledge of security procedures.
• Ensure employees are at all times, attentive, friendly, helpful and courteous to all guests, managers and fellow employees.
• Prepare and distribute the Daily Flash Report.
• Performs any other duties as requested by supervisor.

• MAJOR / KEY JOB DUTIES
• Demonstrates and promotes a 100% commitment to providing the best possible experience for our guests.
• Assists the GM in ensuring that associates at the property are driving company initiatives to increase revenue, lower costs and increase guest and associate satisfaction.
• Trains associates on company standards and job performance expectations when the GM is not available.
• Upholds and enforces company standards and policy compliance at the hotel level. The associate must promote compliance with company policies and procedures, including but not limited to the prompt reporting of all safety and security issues directly to the manager or to the appropriate authorities.
• Assists the GM in monitoring in-house guest balances and direct bill receivables, commission payments by vendors, and issuance of refund checks.
• Assists with monitoring monthly inventory of supplies and equipment. Ensures that day- to-day purchases are within budget and with approved vendors. Assists the GM in maximizing revenues and flow through to GOP to meet or exceed budgeted EBITDA.
• Serves as first level of contact for guest service issues. Resolves guest issues or determines necessity to escalate to the GM as needed.
• Position must embrace the company's service culture and treat all guest and associates with professionalism, respect and kindness.
• Instills 100% guest satisfaction objective to hourly associates.
• OTHER DUTIES
• Assists with certain sales-related activities to increase occupancy, such as supporting the GM by seeking out potential business in the local market and making sales calls and other telemarketing activities.
• Provides other relief or back-up duties as needed at the hotel including front desk coverage, housekeeping, and other duties when needed to ensure optimum operation of the hotel.
• Inspects guest rooms.
• Assists with active review and monitoring of social media websites to ensure timely and appropriate responses

• Caregiving

• Administrative work. Personal assistant.
• Managing schedules and calendars.
  Organizing meetings, appointments, and travel arrangements
  Handling incoming calls, emails, and correspondence. Live chats.
  Preparing reports, presentations, and documents
  Maintaining filing systems (digital and paper)
  Managing office supplies and placing orders when necessary
  Personal Assistant ResponsibilitiesRunning personal errands (e.g., booking appointments, making reservations)
  Coordinating household or personal matters (e.g., travel, events)
  Managing confidential and sensitive information
  Acting as a liaison between the employer and others (staff, clients, vendors)
  Reminding the employer of important tasks and deadlines
  Finance and RecordsHandling invoices, receipts, and petty cash
  Maintaining expense reports and assisting with budgeting
  Technology & CommunicationUsing office software (Word, Excel, Google Workspace, etc.)
  Managing social media or digital communications if needed
  Taking meeting minutes and distributing them.
  

• Customer Service/Cashier

• Assembly