Tosha Peterson
Pittsburgh,PA
Summary
Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Hotel Front Desk Clerk
AC Pittsburgh Hotel
Pittsburgh , PA
2023.11 - Current
- Greeted guests upon arrival, provided customer service and checked-in and checked-out hotel guests.
- Processed payments from customers for room charges and incidentals.
- Assisted with room reservations, changes and cancellations.
- Answered phone calls and responded to inquiries from guests or other departments in a professional manner.
- Provided information about the hotel's amenities, services and surrounding areas to guests.
Administrative Assistant
City of Pittsburgh
Pittsburgh , PA
2023.05 - Current
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
Paraprofessional
Pittsburgh Board of Education
Pittsburgh , PA
2008.01 - 2023.05
- Assisted teachers with planning and preparing lessons for students.
- Provided guidance to students in the classroom setting.
- Created and maintained positive relationships with students, parents, and colleagues.
- Supervised small groups of students during instruction time.
- Collaborated with special education staff to develop Individualized Education Plans.
Education
Some College (No Degree) - Criminal Justice
Point Park University
Pittsburgh, PASkills
- Time management skills
- Active listening skills
- Problem solving
- Leadership
- Customer service
- Teamwork
- Computer skills
- Communication skills
Certification
- CPR
- AED
- First Aid
Timeline
Hotel Front Desk Clerk
AC Pittsburgh Hotel
2023.11 - Current
Administrative Assistant
City of Pittsburgh
2023.05 - Current
Paraprofessional
Pittsburgh Board of Education
2008.01 - 2023.05
Some College (No Degree) - Criminal Justice
Point Park University
- CPR
- AED
- First Aid
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