Analee Burke-Mendoza
Atlanta,GA
Summary
Reliable and enthusiastic professional with experience in reception, concierge and customer service areas. Skilled in customer engagement, problem resolution and various software operations. Known for remaining poised and calm in busy environments.
I'm also a Goal-driven individual with extensive background managing busy reception areas and multi-line telephone systems. Security-conscious and astute in control of confidential documentation.
Overview
7
7
years of professional experience
Work History
Hotel Front Desk Clerk
Countryinn and Suites Atlanta airport South
College Park, Georgia
06.2023 - Current
- Ensured that all safety protocols were followed at the front desk area.
- Collaborated with staff to meet incoming guest needs, smooth check-in processes and maximize satisfaction.
- Showed off dining areas, pool, spa, and fitness center to prospective and current guests.
Culinary Intern
Breezy Point Resort
Breezy Point, MN
05.2022 - 05.2023
- Prep and prepared meals as a culinary intern.
- Prepared food items by cutting, grilling chopping, mixing and Preparing sauces and soups.
- Cooked food items by frying, sauteing and other cooking methods to specified recipes and standards.
- Baking products and designing pastries as a pastry intern.
Housekeeping
Westgate Branson Woods Resorts
Branson, MO
07.2021 - 09.2021
- Cleaning guestrooms after departure
- Making beds and replacing dirty linens and towels.
- Vacuum, sweep and mop floors.
- Assists guests when necessary, and notifies managers of necessary repairs in guestrooms.
Cashier/ Spa receptionist
Spanish Court Hotel
Kingston, Jamaica
06.2018 - 03.2020
- Book appointments for guests' satisfaction.
- Prepare the spa room for guest arrival.
- Provide sales and services to guest in hotel’s gift shop and spa.
Pool Attendant
Westin Kierland Resort & Spa
Scottsdale, AZ
05.2019 - 09.2019
- Assist the guest with service of food delivery and provide customer service delivery
- Supervise pool area to ensure customer’s safety
- Ensure pool deck is clean and sanitized for guest use
Education
Bachelor’s Degree - Hospitality And Tourism Management
Excelsior Community College
02-2022
Associate Degree - Hospitality And Tourism Management
Excelsior Community College
11-2019
High School Diploma -
Holy Childhood High School
Kingston, Jamaica06-2017
Skills
- Excellent communication skills
- Computer Literate
- Time Management skills
- Creativity skills
- Excellent organizational skills
- Exemplary Leadership skills
- Ability to skillfully Multitask
References
Tamara Griffin-Powell
(C) 404-822-7654
Monica Goodman
(C) 470-815-2580
Awards
- School leaving Certification, 09/01/17
- First Aid Certification, 09/01/18
- E-Food Cart Food Handlers Permit Certification, ID#AZ-1360351, 09/01/19
Timeline
Hotel Front Desk Clerk
Countryinn and Suites Atlanta airport South
06.2023 - Current
Culinary Intern
Breezy Point Resort
05.2022 - 05.2023
Housekeeping
Westgate Branson Woods Resorts
07.2021 - 09.2021
Pool Attendant
Westin Kierland Resort & Spa
05.2019 - 09.2019
Cashier/ Spa receptionist
Spanish Court Hotel
06.2018 - 03.2020
Bachelor’s Degree - Hospitality And Tourism Management
Excelsior Community College
Associate Degree - Hospitality And Tourism Management
Excelsior Community College
High School Diploma -
Holy Childhood High School