Yesenia Escobar
Las Vegas,NV
Summary
I excel professionalism in customer service and project management. Fluent in English and Spanish, I thrive in both team and independent settings, demonstrating exceptional communication skills and the ability to mentor and train with enthusiasm. I take initiative, show interest and take action without being prompted. I have multitasking experience in a busy franchise. Advanced in multi-calls at a high volume.
Overview
8
8
years of professional experience
Work History
Hotel Front Desk Clerk
Excalibur Hotel & Casino
Las Vegas, NV
07.2019 - 03.2021
- Greeted guests upon arrival, provided customer service, checked-in and checked-out hotel guests.
- Processed payments from customers for room charges and incidentals.
- Assisted with room reservations, changes and cancellations.
- Answered phone calls and responded to inquiries from guests or other departments in a professional manner.
- Ensured that all guest requests were met promptly, courteously and efficiently.
- Verified accuracy of billing invoices prior to submitting them for payment processing.
- Managed cash drawer according to established accounting guidelines.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Responded to inquiries and room requests made online, by phone, and via email.
- Responded to customer complaints with professionalism and offered suitable solutions or requested assistance of supervisor.
Salon Receptionist
JCPenney
Las Vegas, NV
09.2016 - 08.2020
- Greeted customers, answered phone calls and responded to emails in a timely manner.
- Provided information about services, products and prices to customers.
- Scheduled appointments using salon software system.
- Ensured all areas of the salon were clean and organized at all times.
- Performed inventory checks on hair care products, tools and other supplies as needed.
- Resolved customer complaints in a professional manner.
- Conducted cash handling procedures such as accepting payment from clients, processing credit cards transactions or issuing refunds as necessary.
- Received multi-line phone calls to assist customers in scheduling, rescheduling, canceling appointments or provide general information.
- Called the customers to remind them of their upcoming appointments.
Sales Associate
JCPenney
Las Vegas, NV
06.2013 - 09.2016
- Welcomed customers and provided exceptional customer service.
- Provided accurate information about products, prices and services.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
- Developed trusting relationships with customers by making personal connections.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Investigated customer complaints to identify root causes and develop corrective actions.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Seasonal manager.
Education
Associate of Arts -
College of Southern Nevada
Las Vegas, NV04-2020
High School Diploma -
Ed. W Clark High School
Las Vegas, NV06-2013
Bachelor of Arts -
University of Nevada, Las Vegas
Las Vegas, NVSkills
- Excellent customer service
- I work well under pressure
- Do well in teams and independently
- Compassionate and patient with a positive attitude
- Excellent communication skills
- Have the skill to handle many tasks in a busy franchise
- Manager authorization
- Project management
- Training and mentoring
- Fluent in English and Spanish
- Adaptability and flexibility
- Alert when dealing with fraud
- Phone etiquette
- Multi-line phone calls
Timeline
Hotel Front Desk Clerk
Excalibur Hotel & Casino
07.2019 - 03.2021
Salon Receptionist
JCPenney
09.2016 - 08.2020
Sales Associate
JCPenney
06.2013 - 09.2016
Associate of Arts -
College of Southern Nevada
High School Diploma -
Ed. W Clark High School
Bachelor of Arts -
University of Nevada, Las Vegas