Joseph Robert Maziarz
Ann Arbor,MI
Summary
Dedicated and reliable front desk clerk eager to build upon my experience working at a hotel in Rome by fostering positive client relationships and providing outstanding service. Recognized for empathy, language and communication skills, and friendly, approachable demeanor.
Overview
11
11
years of professional experience
Work History
Hotel Front Desk Clerk
Hosianum Palace
09.2024 - 02.2025
- Delivered exceptional customer service to guests from around the world, communicating daily in multiple languages.
- Handled check-ins/check-outs, phone and email correspondences, and daily financial closeouts with accuracy and professionalism.
- Worked both afternoon and night shifts, demonstrating flexibility, reliability, and strong problem-solving skills.
Day Lead Custodian
Enviro-clean
06.2015 - 06.2023
- Coordinated daily maintenance operations in collaboration with school administrators, custodial staff, and contractors.
- Upheld high cleanliness and safety standards for students and staff at Dublin Elementary School.
- Used music and languages to uplift and encourage colleagues and students, fostering a positive environment.
English as a Foreign Language (EFL) Instructor
Pals International
01.2014 - 05.2015
- Taught the English language as well as American culture to international professionals and families from Germany, France, Mexico, China, and Japan.
- Developed customized lesson plans to strengthen students' confidence, cultural understanding, and communication skills.
- Built meaningful relationships with them through patience, cross-cultural awareness, and empathy.
Education
Bachelor of Arts - History
Madonna University
Livonia, MIBachelor of Arts - European History
Ave Maria College
Ypsilanti, MILiberal Arts Program
College of Humanities
Salamanca, SpainSkills
- Excellent Customer Service
- Strong Verbal and Written Communication
- Empathy and Patience
- Multilingual and Multicultural
- Attention to Detail
- Working Knowledge of Hotelizer
Languages
Spanish
Professional Working
French
Professional Working
Polish
Professional Working
Italian
Professional Working
Portuguese
Professional Working
German
Professional Working
Russian
Limited Working
Catalan
Limited Working
Timeline
Hotel Front Desk Clerk
Hosianum Palace
09.2024 - 02.2025
Day Lead Custodian
Enviro-clean
06.2015 - 06.2023
English as a Foreign Language (EFL) Instructor
Pals International
01.2014 - 05.2015
Bachelor of Arts - History
Madonna University
Bachelor of Arts - European History
Ave Maria College
Liberal Arts Program
College of Humanities