MAMADOU DIALLO
Bronx,NY
Summary
Aspiring Cybersecurity Professional, graduated with honors in Cybersecurity & Networking (A.A.S.) from Bronx Community College in December 2023. Proficient in Python, VMWare, and network troubleshooting. Experienced in security roles with strong communication skills. Enthusiastically pursuing a Bachelor's in Information Technology Project Management at CUNY School of Professionals, expected to graduate in August 2025.
Overview
11
11
years of professional experience
Work History
Front Desk Concierge
Allied Universal Services
09.2022 - Current
- Provide customer service to our clients by carrying out safety and security procedures, site-specific policies and when appropriate, emergency response activities
- Respond to incidents and critical situations in a calm, problem solving manner
- Conduct regular and random patrols around the business and perimeter
- Working environments and conditions may vary by client site
- Welcome Residents, visitors, and guests to the building
- Provides excellent customer service, actively engage with everyone
- Answer phone and email inquiries from Residents in a timely and respectful manner Greet Residents, visitors warmly and make them feel welcome and attended
- Receive and redirect mail, packages using Building link Software
- Act as a liaison between Residents and any department necessary Monitor CCTV and document anything out of ordinary in the shift log on the Buildinglink software.
Security Guard
Epic Security
09.2019 - 07.2020
- Verified individuals' identity to maintain a secure environment
- Patrolled the area and reported any unusual activities
- Answered phone calls and provided directions to visitors
- Organized paperwork submitted by visitors.
Taxi/Delivery Driver
Uber Technologies Inc
07.2012 - 09.2019
- Maintained a five-star rating over 3,000+ safely completed trips for 7 years
- Operate various technological tablets and mobile devices to track requested trips
- Research New York, New Jersey and Connecticut traffic rules, roadways, and city routes.
Education
Bachelor of Science - Information Technology Project Management
CUNY SCHOOL OF PROFESSIONALS
New York, NY08.2025
Cybersecurity - Cybersecurity & Networking
Bronx Community College of The City University of New York
The Bronx, NY12.2023
Skills
- Cybersecurity & Networking Procedures
- Python Programming
- VMWare Virtualization
- Strong Communication Skills
- Network Troubleshooting
- Monitoring Tools
- Customer Service
- Security Protocols
- Microsoft Office Proficiency
- Linux, Mac, Windows
- Microsoft Azure, AWS
- Hardware Components Knowledge
- Network Scripting
- Microsoft Active Directory
- IP Services
- Critical Thinking
Timeline
Front Desk Concierge
Allied Universal Services
09.2022 - Current
Security Guard
Epic Security
09.2019 - 07.2020
Taxi/Delivery Driver
Uber Technologies Inc
07.2012 - 09.2019
Bachelor of Science - Information Technology Project Management
CUNY SCHOOL OF PROFESSIONALS
Cybersecurity - Cybersecurity & Networking
Bronx Community College of The City University of New York
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