- Youth Development Programs
- Animal Welfare Advocacy
- Offering time and support to shelters for the homeless, women, and animals
Kendyl Williams
Upper Marlboro,MD
Summary
Hospitality professional with strong background in customer service and front desk operations, prepared to deliver outstanding guest experiences. Proven ability to manage guest inquiries and reservations effectively. Known for fostering team collaboration and adapting to dynamic environments, ensuring smooth operations and guest satisfaction.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Front Desk Concierge
Marriott Courtyard
Washington, DC
01.2026 - Current
- Managed guest services including check-in/out, reservations, and concierge support, ensuring a high level of customer satisfaction. Coordinated with internal teams to resolve issues promptly while maintaining accurate records of guest interactions.
Junior IT Support Technician
Prince George’s Community Services Office
Landover, MD
06.2023 - 01.2026
- Provided Tier 1 technical support for hardware, software, and network issues, managing tickets and user accounts while assisting with device deployment and system updates. Troubleshot Microsoft 365 tools and connectivity issues, and guided users on cybersecurity best practices.
IT Helpdesk Assistant (Internship)
Bowie State University
09.2022 - 05.2023
- Provided frontline technical support for students and faculty, configuring devices and resolving access issues. Maintained lab and classroom technology, and documented recurring problems to improve long-term support.
Technology & Front Desk Support Associate
PG County Community Youth Center
07.2021 - 08.2022
- Managed front desk operations, including visitor check-ins and scheduling, while providing technical support by setting up and troubleshooting devices. Maintained equipment inventory and ensured secure handling of sensitive data.
Education
B.S. - Cyber Operations Engineering
Bowie State University
Bowie, MD05-2027
High School Diploma - undefined
Frederick Douglass High School
06-2021
Skills
- Windows 10/11 Administration
- MacOS Troubleshooting
- Linux (Ubuntu Terminal Commands & File Navigation)
- Active Directory: User Accounts, Groups, Password Resets
- Networking Fundamentals: DNS, DHCP, TCP/IP, Subnetting
- Office 365 Admin Support (Teams, SharePoint, Exchange Permissions)
- VPN Setup & Troubleshooting (Cisco AnyConnect, GlobalProtect)
- Virtual Machines: VirtualBox, VMware Workstation
- Basic Python Scripting & Automation
- Security Awareness, MFA Setup, Phishing Detection
- Hardware Setup, Imaging & Device Configuration
Accomplishments
- Assisted 300+ students and staff with technical issues across IT roles.
- Maintained high customer satisfaction through fast, accurate resolutions.
- Documented troubleshooting steps to reduce recurring issues.
Affiliations
- Alpha Kappa Alpha Sorority, Inc.
- Cybersecurity Student Community — Bowie State University
- Women in Cybersecurity (WiCyS)
Certification
CompTIA Network+ Certified
Interests
Timeline
Front Desk Concierge
Marriott Courtyard
01.2026 - Current
Junior IT Support Technician
Prince George’s Community Services Office
06.2023 - 01.2026
IT Helpdesk Assistant (Internship)
Bowie State University
09.2022 - 05.2023
Technology & Front Desk Support Associate
PG County Community Youth Center
07.2021 - 08.2022
High School Diploma - undefined
Frederick Douglass High School
B.S. - Cyber Operations Engineering
Bowie State University