Mohamed Abdelmoula

• Provided technical support to clients via phone, email, and remote access.
• Configured workstations, networks, servers and printers for end users.
• Created user accounts and configured settings in Active Directory.
• Trained new employees on the use of computer systems and programs.
• Installed and supported desktop software titles and add-ons.
• Tackled troubleshooting and problem resolution to support end-user technical issues.
• Assisted customers with various types of technical issues via email, live chat and telephone.
• Walked customers through common phone hardware and software configurations to maximize service functionality.

Summary:

A dedicated and proactive JSS member with hands-on experience in IT and systems administration. Proficient in a wide range of technical skills gained through active participation in JSS programs and labs.

Active Directory User Management :Designed and implemented a test environment using Active Directory to manage user accounts and permissions. Conducted troubleshooting and resolved account issues.

Office 365 User Management:Implemented a test environment using Office 365 to manage user accounts and permissions. Conducted troubleshooting and resolved issues related to email, calendar, and office 365 accounts

.Windows 10\11 Deployment: Implemented a Windows 10 deployment strategy in a practice lab using documentation.

Technical Documentation: Created technical documentation for various projectsassigned by the IT Administrator.

Troubleshooting: Conducted troubleshooting on various lab projects, including identifying and resolving issues related to networking, operating systems, and applications.