Summary
Overview
Work History
Education
Skills
Timeline
Generic

Charlene Villa

Azusa,CA

Summary

Industrious administrative team member with proven organizational, time management, and multitasking abilities in settings. Consistently seeks ways to increase office efficiency and boost team productivity with exceptional clerical support. Skillfully manages records and financial processes.

Polite and attentive professional offering excellent customer service, organization and time management skills. Skilled in coordinating invoicing and billing activities.

Focused professional with background in Back Office Associate roles. Experience spans administrative support, data management, and customer service. Strengths lie in multitasking, problem-solving, and maintaining strong communication lines within teams. Previous work has resulted in improved efficiency in back office operations and streamlining of document processing tasks.

Efficient office assistant with several years of experience answering high-volume calls and in-person inquiries. Diligent, respectful attitude to dealing with clients and colleagues. Flexible and hardworking approach to streamlining internal processes.

Well-rounded professional possessing excellent clerical and team support abilities. Skilled in scheduling meetings and appointments and organizing office operations. Punctual professional committed to satisfying customer needs and meeting office demands.

Efficient and reliable office clerk with background in managing administrative tasks, ensuring smooth operations. Possess strong organizational skills and ability to multitask effectively across various projects. Known for improving file management systems, leading to quicker document retrieval times and increased office efficiency. Adapt at maintaining confidentiality of sensitive information and providing comprehensive support to team members.

Overview

17
17
years of professional experience

Work History

Back Office Associate

The home
Pomona, CA
03.2008 - Current
  • Identified issues and utilized emotional intelligence and diplomatic communication to defuse.
  • Delivered messages and ran errands.
  • Communicated with customers, employees and vendors to answer questions and address complaints.
  • Assisted customers with inquiries, requests and complaints in a timely manner.
  • Developed organizational filing systems for confidential customer records and reports.
  • Provided customer service, addressing inquiries and resolving issues promptly.
  • Maintained filing systems, both electronic and physical, for easy document retrieval.
  • Processed credit card payments accurately and efficiently.
  • Trained staff members to perform work activities and use computer applications.
  • Collaborated with other departments to resolve issues in a timely fashion.
  • Managed daily office operations and maintained a clean and efficient workspace.
  • Monitored office supply stock levels and placed timely orders for replenishment.
  • Verified invoices to ensure accuracy of billing information.
  • Reviewed files, records and other documents to obtain information or respond to requests.
  • Completed and mailed contracts, invoices or checks.
  • Monitored office supplies inventory and placed orders when necessary.

Education

High School Diploma -

Gladstone High School
Covina, CA
06-2005

Skills

  • Data entry expertise
  • Document management
  • Research and analysis
  • Financial recordkeeping
  • Mail handling
  • Bookkeeping
  • Proofreading
  • Call handling
  • Scheduling
  • Organizing and categorizing
  • File maintenance
  • Office equipment maintenance
  • Report writing
  • Budget management
  • Mail management
  • Technical support
  • Filing systems knowledge
  • Prioritizing work
  • File organization
  • Administrative support
  • Team bonding
  • Budget tracking
  • Documentation and reporting
  • Payroll processing
  • Event planning
  • Data entry
  • Front office management
  • Strong problem solver
  • Appointment scheduling
  • Social media and promotions
  • Verbal communication
  • Office administration
  • Professional and mature
  • Bank deposit reconciliation
  • Payment processing
  • Digital file management
  • Supply restocking

Timeline

Back Office Associate

The home
03.2008 - Current

High School Diploma -

Gladstone High School
Charlene Villa