Charlene walker
Hopebridge Autism Center
Melbourne,FL
10
years of professional experience
Dynamic Registered Behavioral Technician with extensive experience at Hopebridge Autism Center, adept at implementing ABA strategies to enhance client communication and social skills. Proven ability to foster collaboration with multidisciplinary teams, utilizing data collection and crisis management to achieve significant behavior improvements and empower clients through tailored support plans.
Work History
Registered Behavioral Technician
1 Month- Implemented ABA treatment plans under BCBA supervision during one-on-one therapy sessions.
- Collected accurate behavior data and documented client progress for treatment review.
- Reinforced positive behaviors using prompting, shaping, and discrete trial instruction.
- Supported skill acquisition in communication, social interaction, and daily living routines.
- Collaborated with caregivers and clinical team to maintain consistent treatment approaches.
- Monitored challenging behaviors and applied approved intervention strategies safely.
- Prepared session materials and maintained organized client records for therapy delivery.
- Adapted activities to client needs while sustaining engagement and therapy participation.
- Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts.
- Improved client behavior by implementing individualized ABA therapy plans and tracking progress.
- Prevented instances of maladaptive behavior escalation using de-escalation techniques while maintaining a safe environment for both staff members and clients alike.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Managed crisis situations with professionalism, ensuring the safety of all individuals involved while adhering to established protocols.
- Maintained detailed records of client progress, enabling data-driven decision making for intervention adjustments and goal development.
- Intervened with clients' challenging behaviors by reinforcing therapeutic alternatives and coping mechanisms.
- Assisted Board Certified Behavior Analysts in designing personalized treatment plans tailored to each client''s needs and goals.
- Developed rapport with clients and families, fostering trust and open communication essential to successful treatment outcomes.
- Utilized technology tools for data collection and analysis, streamlining the process of monitoring client progress and informing treatment plan adjustments.
- Supported client using principles of applied behavior analysis.
- Learned specialized behavior approaches to implement behavioral strategies.
- Worked as part of collaborative team to address changing needs of children and families.
- Enhanced client''s communication skills through the use of visual aids, social stories, and roleplaying activities.
- Kept accurate records by documenting progress and adhering to prescribed behavior plan.
- Increased client independence through the teaching of daily living skills such as self-care routines, meal preparation, and household chores.
- Used Software to document patient information, progress notes, and treatment plans.
- Conducted functional assessments to identify triggers and develop targeted interventions for challenging behaviors.
- Delivered targeted behavior modification programs, which significantly reduced instances of aggressive behavior in clients.
- Ensured compliance with ethical standards and confidentiality requirements, safeguarding client trust and security.
- Fostered positive learning environment, applying ABA principles to reduce challenging behaviors effectively.
Registered Behavioral Technician
1 Month- Empowered clients to self-advocate by teaching them effective communication strategies and adaptive coping mechanisms.
- Supported clients'' academic success through implementation of evidence-based teaching strategies aligned with their individual learning needs.
- Collaborated with multidisciplinary team members for comprehensive treatment planning and optimal outcomes.
- Integrated creative problem-solving methods into therapy sessions to foster critical thinking abilities among clients facing challenges in everyday situations.
- Facilitated generalization of learned skills across various environments by collaborating with educators, therapists involved in clients'' care networks.
- Ensured adherence to ethical guidelines set forth by the Behavior Analyst Certification Board at all times during practice.
- Enhanced client progress by implementing individualized behavior support plans under supervision.
Registered Behavioral Technician
- Led group sessions focused on social skill-building, promoting peer interaction and cooperation among clients.
- Collaborated with client's support system and other allied specialists to implement positive interventions.
- Led training sessions for new technicians, enhancing team's overall skill set and quality of care.
- Engaged clients in social skills groups to boost their interaction capabilities, promoting better social integration.
- Adapted communication methods to meet each client's unique needs, facilitating clearer understanding and cooperation.
- Guided families and caregivers in applying behavior intervention strategies, strengthening support networks for clients.
- Engaged in continuous professional development to stay abreast of latest ABA techniques, ensuring highest standard of care.
- Improved client's daily living skills with personalized training sessions, enhancing their independence and quality of life.
Registered Behavioral Technician
2 Months- Supported clients in developing coping mechanisms, empowering them to manage stress and anxiety more effectively.
- Promoted generalization of learned behaviors across various settings, ensuring clients' success beyond clinical environment.
- Provided crisis intervention as needed, ensuring client safety and continuity of care during critical incidents.
- Conducted functional behavior assessments, laying groundwork for effective behavior intervention plans.
Behavioral Technician
1 Month- Implemented ABA treatment plans to reinforce communication, social, and daily living skills.
- Collected accurate session data to support behavior tracking and progress review.
- Redirected challenging behaviors using approved intervention strategies and consistent prompting.
- Collaborated with BCBA and care team to maintain treatment consistency and client safety.
- Prepared therapy materials and structured sessions to support individualized skill-building activities.
Patient Services Representative
3 Months- Registered patients, verified demographic information, and updated medical records with accuracy.
- Scheduled appointments, coordinated visit confirmations, and adjusted calendars to support patient flow.
- Answered incoming calls, resolved routine inquiries, and directed patients to appropriate departments.
- Verified insurance coverage, collected required documentation, and supported authorization processing.
- Assisted patients with check-in procedures, forms, and service questions in fast-paced settings.
- Communicated appointment instructions, referral details, and office policies clearly to patients.
- Maintained confidentiality while handling sensitive patient information and front desk transactions.
- Collaborated with clinical and administrative staff to support efficient daily patient service operations.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Managed patient registration process, confirming data accuracy and completeness.
- Used Software to schedule appointments.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Handled customer service inquiries in person, via telephone and through email.
- Assisted patients in filling out check-in and payment paperwork.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Entered patient demographic and insurance data into electronic medical record system.
- Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
- Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
- Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
- Took copayments and compiled daily financial records.
- Built and maintained positive working relationships with patients and staff.
- Actively participated in team meetings focused on improving workflows and enhancing overall practice performance.
- Handled complex insurance pre-authorization processes accurately, enabling timely delivery of necessary medical services.
- Coordinated referrals efficiently between primary care providers and specialists, ensuring a seamless patient experience.
- Managed waiting room operations effectively, addressing any issues or concerns that arose during peak hours.
- Enhanced office efficiency by managing multi-line phone systems and promptly directing calls to appropriate personnel.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Provided compassionate support for patients facing financial challenges, assisting them in navigating available resources and payment options.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Obtained payments from patients and scanned identification and insurance cards.
- Prepared and processed patient referrals and transfer requests.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Answered phone calls and messages for Number-physician Type medical facility, scheduling appointments, and handling patient inquiries.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
Non Medical Case Manager
1 Year 3 Months- Conducted intake assessments and documented client needs in case management records.
- Coordinated referrals to healthcare, behavioral health, and supportive service providers.
- Developed individualized care plans aligned with treatment goals and service eligibility.
- Monitored client progress and followed up on missed appointments and service barriers.
- Maintained accurate documentation, compliance standards, and confidential client files.
- Linked clients to benefits, housing, transportation, and community resources.
- Collaborated with multidisciplinary teams to resolve care gaps and support continuity.
- Educated clients on available services, treatment adherence, and self-advocacy strategies.
- Managed support services and fostered communication among social workers, therapists, hospital staff, and patients.
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations, and procedural costs.
- Took active role in patient and family planning process, detailing instructions, and responding appropriately and effectively to questions and concerns.
- Maintained detailed documentation on each case, ensuring accuracy and compliance with legal requirements.
- Worked with different disciplines to provide cohesive care to patients.
- Identified at-risk patients and provided targeted interventions to reduce potential complications and hospitalizations.
- Managed complex cases involving multiple chronic conditions, resulting in improved quality of life for patients.
- Developed strong relationships with community resources to improve access to essential support services for patients in need.
- Collaborated with multidisciplinary teams to optimize patient care and treatment plans.
- Participated in professional growth programs to support special education improvement efforts.
- Advocated for patients'' needs within the healthcare system, securing necessary resources and accommodations for optimal recovery experiences.
Career Coordinator
8 Months- Coordinated individualized career plans for youth, aligning goals with education and employment pathways.
- Collaborated with staff, families, and community partners to support transition services and placement readiness.
- Assessed participant interests, strengths, and barriers to guide appropriate career development activities.
- Maintained accurate case notes, service documentation, and progress records for compliance and continuity.
- Scheduled and facilitated career readiness sessions, interviews, and employer engagement opportunities.
- Monitored participant progress and adjusted support strategies to strengthen accountability and outcomes.
- Prepared reports and updates for team members to improve coordination and service follow-through.
- Supported youth with job search skills, workplace expectations, and post-placement retention planning.
- Developed personalized career plans for each student, providing guidance towards achieving their goals.
- Established connections with local businesses, creating a network of potential employers for students.
- Coordinated activities and field trips with college and career coordinators.
- Developed strong rapport with both students and employers through consistent communication and followup.
- Created and maintained employer relations and experiential learning opportunities database.
- Worked with students to develop plans to continue education or career after graduation.
- Assisted students in college application process by organizing letters of recommendation and essays.
Direct Care Manager
11 Months- Coordinated direct care services, ensuring consistent support for children and families.
- Monitored case plans and service delivery to maintain compliance with agency standards.
- Communicated with case managers, foster parents, and providers to resolve placement concerns.
- Documented client progress, incidents, and service updates with accuracy and timeliness.
- Reviewed daily care activities and adjusted support plans based on client needs.
- Maintained confidentiality while managing sensitive records and family-related information.
- Implemented continuous improvement initiatives to enhance overall service delivery within the facility.
- Enhanced client well-being by developing individualized care plans and implementing customized interventions.
Case Manager
1 Year 6 Months- Coordinated housing stabilization services for homeless veterans and families through SSVF program guidelines.
- Assessed client needs, eligibility, and barriers to develop individualized service plans.
- Managed referrals to community resources, benefits, and supportive services to strengthen housing retention.
- Documented case notes, service activities, and outcomes in client records with accuracy.
- Collaborated with landlords, service providers, and veteran agencies to resolve housing obstacles.
- Monitored client progress and adjusted intervention plans based on changing circumstances.
- Guided clients through application processes for housing assistance, employment, and public benefits.
- Ensured compliance with program requirements, confidentiality standards, and reporting procedures.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
- Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
Community Health Worker
1 Year- Coordinated member outreach to identify care gaps and connect individuals with appropriate community resources.
- Educated members on preventive care, chronic condition management, and available health plan benefits.
- Documented encounters, referrals, and follow-up activities in electronic health records with strong accuracy.
- Collaborated with care teams to support care coordination and remove barriers affecting member access.
- Tracked member needs and escalated high-risk cases to appropriate clinical and support staff.
- Connected families with necessary social services, alleviating barriers to healthcare access and improving quality of life.
- Participated in ongoing professional development opportunities to stay current on best practices in community health work, ensuring the delivery of quality services to clients.
- Managed enrollment, transportation, and paperwork for individuals to take advantage of community resources.
- Provided ongoing support for clients managing chronic conditions, contributing to better self-management and reduced complications.
Education
Bachelor of Science - Counseling Psychology
Skills
Applied behavior analysis
Social skills development
Discrete trial training
Token economy systems
Natural environment training
Collaboration with professionals
Prompting strategies
Error correction techniques
Picture exchange communication system
Verbal behavior training
Functional behavior assessment
Direct instruction
Visual supports implementation
Session preparation
Relationship building
Client engagement
Treatment implementation
Individual care planning
Data collection and analysis
Instructional strategy application
Transition planning
HIPAA requirements
Critical thinking
Behavioral support
Behavior observation
Crisis management
Registered behavior technician (RBT)
Encouragement and motivation
Clinical documentation
Rapport building
Crisis intervention
Behavioral management
Decision-making
Registered behavior technician
Progress documentation
Active listening
Case management
Interdisciplinary collaboration
Heartsaver CPR AED
Heartsaver first aid (first aid)
Social work
Coordinating care
Heartsaver CPR AED (CPR AED)
Social services
Medical records maintenance
Nonviolent crisis intervention
Heartsaver first aid
Domestic violence assistance
Medical records requests
Activities of daily living ADL assistance
Needs assessment
Health management instruction
Indirect patient care
Nonviolent crisis intervention (NVCI)
Clerical functions
Intake assessment
Teamwork
Teamwork and collaboration
Problem-solving
Time management
Attention to detail
Timeline
Registered Behavioral Technician
Hopebridge Autism Center
08.2026 - 09.2026Read More
Registered Behavioral Technician
Building Blocks ABA
05.2026 - 06.2026Read More
Registered Behavioral Technician
In Motion ABA
04.2026 - 04.2026Read More
Registered Behavioral Technician
Puzzle Box Academy
12.2025 - 02.2026Read More
Behavioral Technician
Hopebridge Autism Center
09.2025 - 10.2025Read More
Patient Services Representative
Covelo Direct/ Holmes Regional Medical Center
04.2025 - 07.2025Read More
Non Medical Case Manager
Project Response
11.2023 - 02.2025Read More
Career Coordinator
AMI KIDS Space Coast
02.2023 - 10.2023Read More
Direct Care Manager
Brevard Family Partnership
02.2022 - 01.2023Read More
Case Manager
Volunteers of America SSVF Program
06.2020 - 12.2021Read More
Community Health Worker
United Health Care/ Optium
05.2016 - 05.2017Read More
College of New Rochelle
Bachelor of Science from Counseling Psychology
Read More