CHARLENE Whitaker
Southington
Summary
Compassionate caregiver with extensive experience at Center For Transitional Living, enhancing client independence and dignity. Skilled in time management and problem-solving, I effectively coordinated transportation and implemented personalized care strategies. Recognized for fostering emotional well-being and maintaining strong relationships, I am dedicated to providing respectful and dependable support.
Diligent Caregiver focused on providing optimal support to clients through personalized assistance and care required to manage diverse medical conditions. Proficient in organizing medications, doctor appointments and personal activities. Caring, organized, and friendly with excellent interpersonal skills.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Caregiver
Center For Transitional Living
01.2025 - Current
- Provided personal care assistance to clients, enhancing dignity and promoting independence.
- Monitored clients' health, reporting any changes to healthcare professionals promptly.
- Coordinated transportation for clients to medical appointments and community events.
- Implemented daily living support strategies tailored to individual client needs.
- Encouraged clients in engaging activities that fostered social interaction and mental stimulation.
- Supported clients with mobility challenges, ensuring safe transitions throughout their environment.
- Documented daily care activities and changes in client status for effective care planning.
- Assisted with light housekeeping tasks to maintain a safe and tidy living environment.
- Promoted emotional well-being by providing companionship and active listening.
- Executed errands and shopping tasks efficiently to meet clients' essential needs.
- Maintained confidentiality and respect for clients' personal information at all times.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
Cashier Team Lead
Bjs Wholesales Club
01.2023 - 01.2025
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Communicated with customers and team members to solve problems.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
Cashier Team Lea/Supervisor
Price Chopper
11.2019 - 11.2023
- Facilitated effective team collaboration to enhance cashier operations and improve service efficiency.
- Trained new cashiers on point of sale systems and customer service best practices.
- Managed inventory control support by conducting regular stock assessments and reporting discrepancies.
- Processed customer transactions accurately, ensuring compliance with cash handling procedures.
- Resolved customer inquiries and concerns promptly, enhancing overall satisfaction and loyalty.
- Maintained organized and efficient checkout areas to streamline customer flow and reduce wait times.
- Monitored cashier performance and provided constructive feedback to improve team dynamics.
- Welcomed customers and helped determine their needs.
Cashier Team Lead
Shoprite
01.2014 - 11.2019
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Developed strong relationships with repeat customers through friendly service interactions.
- Trained team members on cash register operation and cash handling.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
Monitor/Driver
Access Transportation
02.2006 - 04.2015
- Monitored transportation routes to ensure timely and safe delivery of clients.
- Conducted risk assessments to identify potential safety hazards during transport.
- Performed data analysis to enhance operational efficiency and service quality.
- Implemented process improvements to streamline transportation workflows.
Education
High School Diploma -
New Britain High
New Britain, CTSkills
- Respectful and compassionate
- Time management
- Elderly care
- Problem-solving
- Dependable and responsible
- Patient care
- Multitasking and organization
- Basic housekeeping
- Emotional support
- Housekeeping
- Strong ethics
- Housekeeping tasks
- Relationship building
- Compassionate care
- Flexible schedule
- Verbal and written communication skills
- First aid and safety
- Medication and appointment reminders
- Client transportation
Certification
- PCA - Personal Care Aide
Languages
English
Full Professional
Timeline
Caregiver
Center For Transitional Living
01.2025 - Current
Cashier Team Lead
Bjs Wholesales Club
01.2023 - 01.2025
Cashier Team Lea/Supervisor
Price Chopper
11.2019 - 11.2023
Cashier Team Lead
Shoprite
01.2014 - 11.2019
Monitor/Driver
Access Transportation
02.2006 - 04.2015
High School Diploma -
New Britain High