Charlene Williams
Huntington Beach,CA
Summary
Dynamic professional with a proven track record in business development and partnership development at Fair Commerce. Skilled in business to business sales, showcasing exceptional customer relations. excelled in nurturing client relationships and enhancing team collaboration, with a strength in negotiations, e-commerce and customer service.
Resourceful Account Manager with excellent client oversight, issue resolution, and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.
Overview
21
21
years of professional experience
Work History
Childcare Provider
Taylor Residence
10.2022 - 11.2024
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Developed age-appropriate activities and crafts to engage children.
- Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.
- Facilitated learning through play, stories and outdoor activities for successful child outcomes.
- Supported emotional well-being by addressing individual needs and providing a nurturing environment for growth.
- Administered first aid when needed, adhering to established protocols to ensure child safety and wellbeing.
- Enforced rules and managed behavior through developmentally appropriate discipline.
Adult Care Provider
Stanton Family
04.2021 - 09.2022
- Collaborated with healthcare professionals to develop comprehensive care plans for optimal patient outcomes.
- Adapted care strategies to accommodate changing health conditions or preferences, remaining flexible while maintaining a consistent level of quality care.
- Reduced caregiver stress for families by offering reliable support and assistance with daily activities.
- Facilitated social interactions for patients, organizing group activities and outings to promote connection and community involvement.
- Supported patients in maintaining mobility through gentle exercise routines and regular movement encouragement.
- Enhanced patient well-being by providing compassionate and attentive care tailored to individual needs.
- Provided medication management, ensuring timely administration of prescribed medications and monitoring for potential side effects.
Senior Account Manager
Fair Commerce
04.2004 - 06.2013
- Developed long-lasting client relationships by providing exceptional customer service and support.
- Enhanced communication between departments for more effective problem-solving and collaboration.
- Coordinated efforts across teams to ensure seamless delivery of products and services to clients.
- Provided extensive support in sales, technical and business areas to key accounts.
- Developed deep knowledge of customer businesses and relationship to company objectives.
- Mentored junior account management professionals to develop skills and increase company revenue.
- Maintained detailed records of all account activities, ensuring accurate reporting for upper management review purposes later on.
Education
CA State Phlebotomy License - Phlebotomy
Phlebotomy Training Specialists
Westminster, CA06-2019
Associate of Science - Office Systems Technology
Phillips Jr. College
Spokane, WA06-1992
Skills
- Business development
- Schedule management
- Excellent negotiation skills
- Partnership development
- Customer relations
- Child supervision
- CPR training
- Patience and empathy
- Positive reinforcement
- Childcare
- Vital signs monitoring
Timeline
Childcare Provider
Taylor Residence
10.2022 - 11.2024
Adult Care Provider
Stanton Family
04.2021 - 09.2022
Senior Account Manager
Fair Commerce
04.2004 - 06.2013
CA State Phlebotomy License - Phlebotomy
Phlebotomy Training Specialists
Associate of Science - Office Systems Technology
Phillips Jr. College
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