Charlene Williams
Fort Worth,TX
Summary
Dynamic and self-motivated warehouse professional with proven expertise in packaging and labeling at Prologistics. Achieved significant reductions in order processing times through efficient picking and packing techniques. Committed to maintaining high cleanliness standards and fostering a positive work environment, ensuring customer satisfaction and operational excellence. Knowledgeable Desired Position with solid background in warehouse operations, including inventory management and order fulfillment. Successfully contributed to improving workflow efficiency and reducing downtime. Demonstrated proficiency in operating forklifts and managing stock levels.
Overview
13
13
years of professional experience
Work History
Warehouse Worker
Prologistics
Fort Worth
06.2024 - Current
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as Number pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
Shipping Clerk
Fedex
Fort Worth, TX
06.2023 - 04.2024
- Coordinated with warehouse staff to ensure timely order fulfillment and delivery.
- Collaborated with customer service team to resolve shipping issues and provide timely updates to clients.
- Reduced shipping errors by implementing a thorough quality control system for outgoing orders.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
EVS Technician
St Vincent Hospital
Little Rock, AR
02.2022 - 04.2023
- Delivered exceptional customer service when interacting with patients, family members, visitors, and colleagues alike, fostering a positive atmosphere within the hospital environment .
- Promoted a healthy environment for patients, visitors, and staff through diligent maintenance of high cleanliness standards.
- Supported hospital operations through timely completion of cleaning assignments, contributing to a well-maintained facility.
- Enhanced patient satisfaction by ensuring a clean and safe environment in all hospital areas.
Order Fulfillment Associate
Amazon
Little Rock, AR
09.2020 - 12.2021
- Upheld a positive work atmosphere through consistently displaying an enthusiastic attitude toward fulfilling daily tasks and supporting team efforts toward shared goals.
- Handled high-priority orders with urgency, prioritizing their prompt processing and shipment to meet customer needs.
- Developed strong familiarity with warehouse technology systems, enabling quick navigation through inventory databases and expedited processing of orders.
- Streamlined order fulfillment processes by implementing efficient picking and packing techniques.
Housekeeper
UG2
Little Rock, AR
09.2019 - 08.2020
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
Call Center Representative
Fidelity
Little Rock
04.2018 - 08.2019
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Warehouse Associate
The Waffle Baker
08.2017 - 03.2018
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
Package Handler
Loreal Cosmetics
Little Rock, AR
02.2016 - 07.2017
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
Cashier
McDonald's Restaurant
Little Rock, AR
04.2015 - 01.2016
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Shipping and Receiving Clerk
UPS
Little Rock, AR
01.2013 - 12.2014
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Reduced shipping errors through meticulous inspection of outgoing packages and double-checking labels.
Housekeeper
LaQunita Inn
Little Rock, AR
12.2011 - 01.2013
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
Education
Watson Chapel
Pine Bluff, AR05.2003
Skills
- Packaging and labeling
- Picking and packing
- Self-motivated and disciplined
- Cleaning and organizing
Timeline
Warehouse Worker
Prologistics
06.2024 - Current
Shipping Clerk
Fedex
06.2023 - 04.2024
EVS Technician
St Vincent Hospital
02.2022 - 04.2023
Order Fulfillment Associate
Amazon
09.2020 - 12.2021
Housekeeper
UG2
09.2019 - 08.2020
Call Center Representative
Fidelity
04.2018 - 08.2019
Warehouse Associate
The Waffle Baker
08.2017 - 03.2018
Package Handler
Loreal Cosmetics
02.2016 - 07.2017
Cashier
McDonald's Restaurant
04.2015 - 01.2016
Shipping and Receiving Clerk
UPS
01.2013 - 12.2014
Housekeeper
LaQunita Inn
12.2011 - 01.2013
Watson Chapel