Summary
Overview
Work History
Education
Skills
Timeline
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Charlene Williams

Baldwinville,MA

Summary

Experienced individual with a talent for problem-solving and a proactive approach. Known for adaptability, creativity, and a results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

Overview

35
35
years of professional experience

Work History

HIM Tech

Heywood Hospital
01.2005 - Current
  • Analyzing Inpatient, Observation and SDC charts for completeness, placing deficiencies on missing documents to assure proper billing
  • Assisting patients with their patient portal accounts, monitoring patient portal emails and setting up or resending emails to help patients get into their patient portal. Answering patients' questions regarding portal issues.
  • Answering phone calls from other facilities or providers and faxing medical records to them as requested
  • Answering phone calls from patients that need to pick up their medical records
  • Picking up charts from ED, SDC and all inpatient floors for scanning & indexing
  • Assist with scanning & indexing charts picked up from SDC, Watkins 1, Watkins 2

Receiving

Stop & Shop
01.1997 - 01.1999
  • Began as a cashier and worked up to receiving in the back stockroom checking all deliveries for accuracy and completeness, ordering general merchandise for the store, taking phone calls from customers and assisting other departments as needed

CNA

Baldwinville Nursing Home
01.1991 - 01.1994
  • Assisting Elderly patients with daily care, feeding, bathing and dressing. documenting in patient's charts daily on their care.

Education

Medical Office Certificate - Medical Office procedures

MWCC
Gardner, MA
04.1998

High School - undefined

Narragansett High School
Baldwinville, MA
05.1987

Skills

  • Excellent Customer service in person and over the phone
  • Computer Experience with Expanse
  • Documentation review with attention to detail
  • Release of information
  • HIPAA compliance
  • Medical record management
  • Clinical documentation
  • Document scanning
  • Medical record indexing
  • Healthcare data standards
  • Medical terminology
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking Abilities
  • Excellent communication
  • Active listening

Timeline

HIM Tech

Heywood Hospital
01.2005 - Current

Receiving

Stop & Shop
01.1997 - 01.1999

CNA

Baldwinville Nursing Home
01.1991 - 01.1994

High School - undefined

Narragansett High School

Medical Office Certificate - Medical Office procedures

MWCC

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Charlene Williams