Charlene D. Ewing
HUD-CLOUD NINE
Washington,DC
35
years of professional experience
To secure a position that is challenging offers responsibility and enables me to utilize my skills and experience with growth potential.
Work History
Tier II Support-Public Trust
4 Years 5 Months- Escalated incidents for problems not resolved at the Tier1 level
- Supported inspectors with resolving profile discrepancies, processing cancellations, rescheduling appointments, and verifying unit counts.
- Reset passwords and reactivated ids
- Escalated unresolved incidents to ensure timely resolution and maintain service quality.
- Reset user passwords to ensure account security. and reactivated ids
Tier II Support
9 Years 4 Months- Handle inbound and outbound calls in a call center environment
- Facilitated profile discrepancy changes, cancellations, rescheduling, and unit verification count for inspectors.
- Reset passwords and reactivated ids
- Assisted clients through role assignment for access into the subsystems
- Reset passwords for user accounts in the company database
Tier II Support
4 Years 4 Months- Handle inbound and outbound calls in a call center environment
- Assisted inspectors with profile discrepancies, cancellations, rescheduling, and unit verification to ensure accurate data management.
- Reset passwords and reactivated ids
- Assisted clients through role assignment for access into the subsystems
- Reset passwords for user accounts
Tier II Support
1 Year 5 Months- Managed inbound and outbound calls in call center environment to ensure efficient customer service
- Escalated incidents for problems not resolved at the Tier1 level
- Reset passwords and reactivated ids
- Escalated unresolved incidents from Tier 1 to ensure timely resolution of customer issues
- Reset passwords for users and reactivated their accounts to restore access.
Tier II Support
1 Year 9 Months- Handle inbound and outbound calls in a call center environment
- Supported inspectors in resolving profile discrepancies, processing cancellations, rescheduling appointments, and verifying unit counts.
- Reset passwords and reactivated ids
- Assisted clients through role assignment for access into the subsystems
- Reset passwords for user accounts in the system
Lead Cashier/ Customer Service Representative
10 Years 9 Months- Ensured transaction accuracy through voiding, check approvals, password maintenance, and managing disbursements
- Trained new cashiers and customer service representatives on store operations and procedures
- Issued store credits and gift certificates.
- Controlled transactions accuracy by voiding and check approval, password maintenance and changing disbursement
- Replaced backup tapes for POS server during scheduled maintenance
- Detailed and settled business transactions for bank deposits
- Monitored shipping of merchandise to maintain accurate inventory levels
- Organized incoming and outgoing mail for efficient distribution
- Recorded details of returned merchandise in inventory system
- Provided product consultations to customers, enhancing their shopping experience
- Constructed promotional displays for sales areas
- Updated the company advertising board which provided rebates and special offers to customers
Cashier
5 Years 9 Months- Processed payments from customers at checkout.
- Reconciled cash drawer at end of shift
- Processed customer transactions efficiently using electronic payment systems.
- Maintained accurate cash drawer balances and performed daily reconciliation.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
Education
High School Diploma
Skills
Time management
Verbal communication
Friendly
positive attitude
Teamwork and collaboration
Customer service
Incident escalation
Data management
Timeline
Tier II Support-Public Trust
HUD-CLOUD NINE
09.2021 - 02.2026Read More
Tier II Support
HUD-ACTIONET
06.2011 - 10.2020Read More
Tier II Support
HUD-IDL
06.2011 - 10.2015Read More
Tier II Support
HUD-Tom Sawyer Company
12.2009 - 05.2011Read More
Tier II Support
HUD-CCSI
03.2008 - 12.2009Read More
Lead Cashier/ Customer Service Representative
Comp USA
08.1996 - 05.2007Read More
Cashier
US Department of Transportation
09.1990 - 06.1996Read More
T ROOSEVELT
High School Diploma
Read More