Charlene Grace Flores
Assistant Manager (STYLE USA)
Palm Springs,CA
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. I am currently seeking to diverse my skills into a new work organization and bring my current skills into an upcoming new environment. I have strong desire to challenge and learn new work ethics as I have interests into always learning and working for my occupation.
Overview
1
1
year of professional experience
5
5
years of post-secondary education
Work History
Hostess
Zin American Bistro
03.2024 - Current
- Enhanced customer experiences by efficiently managing reservations and seating arrangements.
- Maximized table turnover rates by monitoring dining room activity closely and anticipating when tables would become available for new parties.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Ensured smooth transitions between shifts by maintaining detailed notes on table statuses, incoming reservations, and outstanding tasks for follow-up action.
Assistant Store Manager
Style USA
7 2023 - 03.2024
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Rotated merchandise and displays to feature new products and promotions.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Used POS system to total customer purchases and receive payment by cash, credit, and debit.
- Opened and closed register by counting money, separating charge slips, balancing drawers and making deposits.
Sales Lead Keyholder
Style USA
07.2023 - 08.2023
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Trained and mentored new employees.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Completed store opening and closing procedures.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
Sales Associate
Style USA
07.2023 - 07.2023
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
High School Diploma -
Palm Springs High School
Palm Springs, CA 08.2018 - 05.2022
Obtaining Bachelor of Business Administration - Business
College of The Desert
Palm Desert, CA 09.2022 - Current
Skills
POS systems operations
Timeline
Hostess
Zin American Bistro
03.2024 - Current
Sales Lead Keyholder
Style USA
07.2023 - 08.2023
Sales Associate
Style USA
07.2023 - 07.2023
Obtaining Bachelor of Business Administration - Business
College of The Desert
09.2022 - Current
High School Diploma -
Palm Springs High School
08.2018 - 05.2022
Assistant Store Manager
Style USA
7 2023 - 03.2024
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