Charlene Grace Flores
Assistant Manager (STYLE USA)
Palm Springs,CA
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. I am currently seeking to diverse my skills into a new work organization and bring my current skills into an upcoming new environment. I have strong desire to challenge and learn new work ethics as I have interests into always learning and working for my occupation.
Overview
1
1
year of professional experience
5
5
years of post-secondary education
Work History
Hostess
Zin American Bistro
03.2024 - Current
- Enhanced customer experiences by efficiently managing reservations and seating arrangements.
- Maximized table turnover rates by monitoring dining room activity closely and anticipating when tables would become available for new parties.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Ensured smooth transitions between shifts by maintaining detailed notes on table statuses, incoming reservations, and outstanding tasks for follow-up action.
Assistant Store Manager
Style USA
7 2023 - 03.2024
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Rotated merchandise and displays to feature new products and promotions.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Used POS system to total customer purchases and receive payment by cash, credit, and debit.
- Opened and closed register by counting money, separating charge slips, balancing drawers and making deposits.
Sales Lead Keyholder
Style USA
07.2023 - 08.2023
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Trained and mentored new employees.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Completed store opening and closing procedures.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
Sales Associate
Style USA
07.2023 - 07.2023
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
High School Diploma -
Palm Springs High School
Palm Springs, CA 08.2018 - 05.2022
Obtaining Bachelor of Business Administration - Business
College of The Desert
Palm Desert, CA 09.2022 - Current
Skills
POS systems operations
Goals and performance
Relationship building and management
Order management
Customer experience
Multitasking Abilities
Business correspondence
Design Improvements
Design Changes
Organizational Skills
Guest Engagement
Customer Service
Timeline
Hostess
Zin American Bistro
03.2024 - Current
Sales Lead Keyholder
Style USA
07.2023 - 08.2023
Sales Associate
Style USA
07.2023 - 07.2023
Obtaining Bachelor of Business Administration - Business
College of The Desert
09.2022 - Current
High School Diploma -
Palm Springs High School
08.2018 - 05.2022
Assistant Store Manager
Style USA
7 2023 - 03.2024