CHARLENE JOY JIMENEZ
Peabody Hotel
Memphis,TN
1
Language
2
years of professional experience
Dedicated and passionate about creating exceptional guest experiences, with proven expertise in customer service, event coordination, and team collaboration. Gained valuable hands-on experience through internships in esteemed hotels and restaurants, fostering a deep understanding of the hospitality industry. Eager to leverage strong organizational and interpersonal skills to contribute meaningfully to dynamic, fast-paced environments, ensuring every guest's experience is memorable and impactful. Committed to upholding the highest standards of service excellence while adapting to the evolving needs of the industry.
Work History
Server/ Coffee Barista / Cashier /Restaurant Hostess
10 Months- Took food and beverage orders accurately using point-of-sale systems.
- Prepared espresso, coffee, and tea beverages following recipe standards and customer specification
- Greeted guests promptly and presented menus with accurate knowledge of specials and ingredients.
- Processed customer transactions accurately using POS system and accepted multiple payment types.
- Balanced cash drawer and resolved register discrepancies with attention to detail.
- Escorted parties to tables while balancing seating assignments and dining room capacity.
Food Server, Waitress, Receptionist
3 Months- Managed hotel website content to ensure up-to-date information for visitors.
- Completed 600 hours of practical training in hospitality management.
- Recognized as the most outstanding intern for exceptional performance.
- Coordinated with kitchen staff to verify order accuracy and timely meal presentation.
- Delivered attentive table service, ensuring prompt food and beverage orders for guests.
Food Server, Waitress
3 Months- Coordinated multitasking responsibilities as a friendly server, managing meal delivery, guest needs support, table cleaning, and dessert and menu special recommendations.
- Jereko’s Catering
Receptionist and Waitress
3 Months- Delivered attentive, efficient table service by serving meals, addressing guest requests, and clearing and cleaning tables.
- Managed front desk guest interactions with confident, friendly service using strong people skills and industry knowledge.
- Conrad’s Dagupan
- Certificate of Completion of 512 hours
Education
Bachelor of Science - Hospitality Management
- Website: PHINMA University of Pangasinan
- GPA, awards, and honors:
- TOP PERFORMING STUDENT FOL 003 BASIC MANDARIN 1 ( SY 2023-2024)
- ISHTM Summit: Kingdom of Royals Flambe Competition (Third Placer)
Skills
English proficiency
Good Professional Communication
Customer Engagement
Food Safety Certification
NCII of Food and Beverage Services
NCII of Housekeeping
NCII of Cookery
NCII of Bread and Pastry
COMPASS Training Program (Competent Maritime Professionals and Sea Staff Training Center Incorporated)
Interests
Hobby #1: Reading Books / Articles Online
Hobby #2: Taking Pictures
Hobby #3: Baking Pastries
Languages
English
Full Professional
Timeline
Server/ Coffee Barista / Cashier /Restaurant Hostess
Peabody Hotel
12.2025 - CurrentRead More
Food Server, Waitress, Receptionist
New World Makati Hotel
12.2024 - 03.2025Read More
Food Server, Waitress
Jereko’s Catering
08.2024 - 11.2024Read More
Receptionist and Waitress
Conrad’s Dagupan
07.2024 - 10.2024Read More
PHINMA University of Pangasinan
Bachelor of Science from Hospitality Management
Read More