Charlenthea Byrd
Miramar,FL
Summary
Goal-driven Ambassador committed to raising brand awareness and enhancing sales. Competitive and results-oriented team player seasoned in implementing successful marketing campaigns, tracking customer preferences and ideas and suggesting appropriate advertisement and positioning ideas. Extensive knowledge of various marketing tools and social media platforms coupled with familiarity of competitor marketing activities.
Outgoing and engaging Ambassador with many years of experience increasing sales in settings. Building customer relationships and recommending products to drive revenue. Excellent communication and interpersonal skills with customers, management, and peers.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
16
16
years of professional experience
Work History
Ambassador
Lanier Parking
Miami Beach, Florida
04.2017 - Current
- Maintained professionality and efficiency while working closely with leadership.
- Arranged public appearances, contests or exhibits for clients to increase product or service awareness or promote goodwill.
- Represented the Ambassador in a professional manner at all times.
- Developed public relations strategies to influence public opinion or promote ideas, products or services.
- Established or maintained cooperative relationships with representatives of community, consumer or public interest groups.
- Performed other duties as assigned by management.
- Processed customer payments quickly and returned exact change and receipts.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Greeted customers promptly and responded to questions.
- Replenish bathroom supplies such as soap, paper towels and toilet tissue.
- Completed routine maintenance checks, notifying management of needed repairs.
- Mopped and waxed floors, dusted, deep cleaned bathrooms and removed trash to keep buildings in clean and orderly condition.
- Maintained janitorial equipment and performed minor repairs to extend machine life and avoid malfunctions.
- Kept business entrances clean, tidy and professional in appearance.
- Notified building managers about needed repairs to maintain public safety.
- Completed sweeping and vacuuming, glass cleaning and trash collecting.
- Monitored supply levels and requested new items to maintain completing daily cleaning tasks.
- Completed in-depth restroom cleanings to sanitize partitions, decorations, sinks, counters and mirrors.
- Cleaned windows, glass partitions, and mirrors using soapy water or other cleaners.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Cleared snow, leaves, trash and debris from steps, walkways and areas around building entrances and exits, maintaining cleanliness and appearance of premises.
- Organized custodial closets to easily find equipment and supplies.
- Maintain janitorial supply inventory.
- Wet and spot mopped to clean floors and other surfaces in public corridors.
Cook-Cashier
Burger King
Lauderhill, Florida
03.2011 - 12.2015
- Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions.
- Executed proper techniques when preparing menu item ingredients.
- Checked quality of food products to meet high standards.
- Made meals in accordance with company standards and requirements.
- Wrapped, dated and labeled food items in storage for safety and freshness.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
- Distributed food to service staff for prompt delivery to customers.
- Operated grills, fryers and broilers to cook items to quality guidelines.
Busser
Yard House
Miami Beach, Florida
07.2012 - 08.2015
- Went above and beyond expectations by helping with various tasks to support teammates and provide customer service.
- Maintained stock and cleanliness of stations for meal periods with silverware, linens and condiments.
- Expedited food to tables to assist servers during busy periods.
- Swept and mopped floors in dining areas to maintain cleanliness and safety standards.
- Transported bus tubs and carts to and from the kitchen, facilitating effective dishwashing processes.
- Observed tables to tend to guest needs and identify customer service opportunities.
- Cleared tables to maintain high turnover rate and minimize wait times.
- Conducted regular checks on customer satisfaction levels during meal service.
- Ensured all tables were clean and ready for new customers, maintaining a hygienic dining environment.
- Cleared tables promptly after guests departed to prepare for new guests, minimizing wait times.
Cashier
Wendy's
Pembroke Pines, Florida
01.2009 - 12.2013
- Performed other duties as assigned by management.
- Worked closely with front-end staff to assist customers.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Ensured compliance with all safety regulations within the store environment.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Maintained work area and kept cash drawer organized.
Education
High School Diploma -
Everglades High School
Miramar, FL06-2010
Skills
- Influencer partnerships
- International relations
- Product recommendations
- Customer education
- Customer engagement
- Retail merchandising
- Cash register operation
- Customer service excellence
- Cash handling
- Money handling
- Clear communication
- Customer service
- Work ethic and integrity
- Strong numeracy
- Basic math
- Multitasking and organization
- Telephone management
- Positive and professional
- Guest services
Timeline
Ambassador
Lanier Parking
04.2017 - Current
Busser
Yard House
07.2012 - 08.2015
Cook-Cashier
Burger King
03.2011 - 12.2015
Cashier
Wendy's
01.2009 - 12.2013
High School Diploma -
Everglades High School