Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Timeline

Charles D. Adames

Brooklyn,NY

Summary

Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.

Overview

12
12
years of professional experience

Work History

Account Manager

Maximus - WeCARE, Social
03.2023 - Current
  • Develop relationships with employers/community providers to provide participants access to career-driven employment opportunities
  • Assess and respond to employers' specific needs by meeting with and presenting to them, building working relationships
  • Establish strong relationships with local economic development groups, chambers of commerce, and professional organizations
  • Educate project staff on available employment opportunities
  • Coordinate training opportunities to meet employer needs
  • Schedule, coordinate, facilitate, and participate in job fairs, on-site recruitment events, and outside functions with community partners.

Certified Insurance Agent

NY, State Farm
03.2022 - 04.2022
  • Conducted data entry related to customer information
  • Informed clients of policies and procedures
  • Resolved caller issues quickly and thoroughly
  • Obtained client information by answering telephone calls
  • Advised customers about new products and assisted them in determining the best coverage.

01.2017 - 01.2021
  • Assisted in emergency medicine, including accessing injuries/examinations/treatment, triage/patient interviews, and wound cleansing and stitching
  • Conducted data entry to ensure all patients were logged along with their complaints and treatment
  • Reported findings to attending physicians
  • Met with hospital director if called upon to discuss specific logged cases
  • Filed, investigated, and reported abuse cases (crime/domestic abuse)
  • Assisted in surgeries and provided first aid and paramedic work
  • Accompanied paramedics or police department to dangerous and risky accident sites
  • Assisted doctors in orthopedic medicine, gynecology, and internal medicine (diagnostics)
  • Served as medical tour guide for United States senior doctors and medical students, helping them navigate hospital during learning visits and medical research.

Medical Staff

Hospital Octavia Gautier de Vidal
01.2012 - 01.2013
  • (Medical Student)
  • Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care
  • Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability
  • Discussed medical histories with patients in effort to provide most effective medical advice
  • Created customized care plans, working with hospital staff and families to assess and meet individual needs
  • Defined testing protocols, quality assurance initiatives and clinic policies and procedures
  • Scheduled surgeries, managed pre-certifications and verified insurance coverage

Education

M.D. - Medecine

UCATECI Medical School , La Vega, Dominican Republic
10.2016

Bachelor of Science - Psychology

SUNY Stony Brook, Stony Brook, NY
05.2015
  • GPA 3.85

Associate of Arts - Psychology

La Guardia Community College, Queens, New York
12.2011

Skills

  • Data Entry
  • Microsoft Office (Advanced): Excel, Microsoft Word, PowerPoint
  • Event Planning
  • Account Management
  • Business Negotiation
  • Prospecting and Cold Calling
  • Issue Resolution
  • New Account Creation
  • Customer Satisfaction
  • Researching Sales Leads
  • Outbound Telephone Marketing
  • Strategic Outreach
  • Client Relations
  • Talent Management

Additional Information

  • INTERESTS: - Academics: , Cognitive Psychology & Social Psychology, The Theory of Cognitive Dissonance in a Social-Economic Context, Sociological topics in 2023. - Leisure: Strategic Video Games (Art of War 3), Animals, Netflix, National Geographic, History Channel Documentaries.

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Account Manager - Maximus - WeCARE, Social
03.2023 - Current
Certified Insurance Agent - NY, State Farm
03.2022 - 04.2022
-
01.2017 - 01.2021
Medical Staff - Hospital Octavia Gautier de Vidal
01.2012 - 01.2013
UCATECI Medical School - M.D., Medecine
SUNY Stony Brook - Bachelor of Science, Psychology
La Guardia Community College - Associate of Arts, Psychology

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Charles D. Adames