Charles Adams
South Euclid,OH
Summary
What sets me apart as a candidate is my unwavering work ethic and my relentless drive to succeed. I thrive on taking initiative, tackling challenges head-on, and pushing myself to go above and beyond in everything I do. Whether it's meeting tight deadlines, collaborating with colleagues, or problem-solving under pressure, I am always prepared to roll up my sleeves and get the job done. Throughout my career, I have consistently demonstrated my commitment to excellence and my ability to thrive in dynamic and challenging environments.
Overview
10
10
years of professional experience
Work History
Guest Service Representative
Cleveland Browns LLC.
Cleveland , OH
2023.08 - Current
- Welcomed large volume of guests and improved overall customer service.
- Resolved guest complaints in a professional manner.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Cultivated professional relationships with guests, improving customer retention through coordinated service.
Videographer
Kee On Sports
Cleveland , OH
2023.07 - Current
- Edit raw footage into a final product using non-linear editing systems such as Final Cut Pro or Adobe Premiere.
- Edited and manipulated videos to upload and post to social media platforms.
- Set up and operate video cameras, audio recorders, lighting equipment, props, and other related production equipment.
- Edited captured video to tell concise, visually pleasing stories or relay video messages.
Order Selector
SYSCO Food Services
Cleveland , OH
2020.04 - 2023.05
- Operated electric pallet jacks and forklifts to transport products between warehouse aisles.
- Executed the picking, packing, shipping, and unloading of goods in an efficient manner.
- Prepared products for packaging and shipping according to company specifications.
- Inspected product for damages or defects before placing them into containers.
Auditor
McCarthy burgess & wolff
Bedford , OH
2017.05 - 2019.02
- Reviewed and evaluated internal control systems, financial records, and accounting systems to ensure accuracy of information.
- Maintained confidentiality of company information obtained in audit assignments.
- Conducted audits on internal controls and developed reports on findings.
- Identified discrepancies in financial documents, investigated causes, and proposed solutions.
Customer Service Agent
Spirit Airlines Inc.
Cleveland , OH
2014.07 - 2017.04
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted customers with ticketing, seating, and baggage handling requirements.
- Followed company policies and procedures related to customer service operations at all times.
- Verified passenger documentation ensuring compliance with applicable laws and regulations.
- Coordinated with ground crew personnel on arrival and departure procedures for each flight.
Education
Certificate - Tv And Radio Production
Ohio Media School
Cleveland, OH2023-04
Skills
- Video Editing
- Editing Skills
- Adobe Creative Suite
- Social Media Content
- Commercial Production
- Camera Operation
- Video Storytelling
- Customer Service
- Leadership
- Data Entry
- Research
- Microsoft Office
- Shipment Palletization
- Order Preparation
- Quality Control
- Order Picking
- Microsoft Outlook
Timeline
Guest Service Representative
Cleveland Browns LLC.
2023.08 - Current
Videographer
Kee On Sports
2023.07 - Current
Order Selector
SYSCO Food Services
2020.04 - 2023.05
Auditor
McCarthy burgess & wolff
2017.05 - 2019.02
Customer Service Agent
Spirit Airlines Inc.
2014.07 - 2017.04
Certificate - Tv And Radio Production
Ohio Media School
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