Charles Alexander
Diamondhead
Summary
Ability to trouble shoot expediently and efficiently. Creating and interpreting blueprint diagrams and schematics. Outstanding customer service skills, both over the phone and in person. Excellent multitasking skills and ability to function in high-volume, fast paced environments. Courteous and efficient while assisting customers and clients with their needs. Developed an excellent background in problem solving, working with individuals of varied backgrounds and experience, and identification as well as implementation of successful solutions. Experience in troubleshooting, programming, and repairing: robotics, pneumatics, PLCs, temperature controllers and sensors, batch controls, raw material controls, resulting in increased productivity and less downtime. Experience with Windows platforms. Experience with Word, Excel, Access, and Outlook. Capable professional experienced in helping users correct problems with computer systems, mobile devices, and peripheral equipment. Knowledgeable about usability and security concerns. Comfortable working to successfully investigate and troubleshoot problems.
Overview
24
24
years of professional experience
Work History
Assistant Bar Manager
Club at Diamondhead
Diamondhead
07.2020 - 08.2025
- Responsible for overseeing daily operations and personnel in a high volume restaurant/bar/country club.
- Duties include opening and closing the business, scheduling bartenders, making drinks, handling cash, and providing excellent customer service.
- Improved sales by utilizing social media marketing, entertainment, and innovative drink recipes to keep customers informed and engaged.
Pressure Testing and Compliance Specialist
Offshore Technical Compliance (OTC)
Covington
05.2019 - 06.2020
- Run a program called Greenlight that tests pressure on BOPs (Blowout Preventers) and makes sure it is within BSEE passing parameters.
- It tests BOPs, Chambers, Casing, IRS, rams, kelly hose, TIWs or FOSV, IBOPS, and valves for pressure.
- I rig up my transducer to a pump usually on the cementers unit that connects to our laptops, read and help design blue prints for test, and finalize all tests through leaflet reports and make sure it follows BSSE guidelines.
- Talk with clients and proper personnel to make sure we are testing everything that needs to be tested and that I document that correctly in our blue prints and final reports. I am on call 24/7.
Assistant Manager
AT&T Authorized Retailer
Kenai
12.2015 - 05.2019
- Responsible for closing and opening the store while providing great customer service.
- Provided solutions that optimized the best plans and products for people that were within their budget, for both personal and business accounts.
- Also responsible for troubleshooting and problem solving technical issues with various devices.
- Handled multiple transactions daily and was responsible for maintaining a cash till.
Member Service Representative
Alaska USA Federal Credit Union
Soldotna
09.2016 - 06.2017
- Provided teller services for a high volume branch.
- Duties included making deposits and withdrawals, processing payments, and cross-servicing credit union products such as credit cards, lines of credit, consumer loans, and checking and savings accounts.
- I offered courteous, prompt member service while offering financial solutions to fit the member's needs while operating within regulatory agency guidelines.
Bartender/ Bar Manager
Bacchus on the Beach and Diamondhead Country Club
Pass Christian, Diamondhead
10.2013 - 11.2015
- Responsible for overseeing daily operations and personnel for three bars in a high volume restaurant.
- Duties include opening and closing the business, scheduling bartenders, making drinks, handling cash, and providing excellent customer service.
- Improved sales by utilizing social media marketing, entertainment, and innovative drink recipes to keep customers informed and engaged.
Server, Trainer, Shift Lead
Multiple Locations
01.2002 - 01.2015
- Company Overview: Various restaurants including Salute, Bacchus, Old Cuevas Bistro, Texas Roadhouse, Joe's Crabshack, On the Border
- Worked at both corporate and independently owned restaurants.
- Shift Leader duties included training new team members, running orientation classes, scheduling servers, leading teambuilding activities, and checking employees' cash deposits and closing duties at the end of the shift.
- Various restaurants including Salute, Bacchus, Old Cuevas Bistro, Texas Roadhouse, Joe's Crabshack, On the Border
Owner, Coach, Marketing Director
Mississippi Storm
Gulfport
04.2010 - 09.2013
- Started the Gulf Coast's first semi-professional soccer team.
- Managed both business operations and personnel; Acquired corporate sponsorships, designed and sold marketing and promotional items, engaged in radio advertising, organized large sporting events, and coached a team of 22 athletes.
Account Executive
International Precious Metals
Silsbee
04.2010 - 04.2011
- Sold precious metal coins to collectors and investors.
- Put together investment portfolios and assisted in development and marketing of promotional literature.
- Consistently a top sales performer, assisted customers with account servicing.
Electrician Apprentice
Industrial Specialty Contractors
Beaumont
06.2009 - 04.2010
- Fabricated and installed rigid, aluminum, E.M.T., plastibond, and P.V.C. conduit.
- Installed wire and cable by hand and by machine in cable trays; fabricated and installed breakers and fuses, cable trays, batteries, battery chargers, buss ducts, junction boxes, motors, and transformers.
FID Processor
Wal-Mart Warehouse Distribution Center
Palestine
04.2004 - 06.2006
- Processed freight deliveries for Wal-Mart, ensuring that products went to appropriate locations throughout the region.
- Responsible for getting mislabeled freight correctly sorted and delivered.
Education
Associate of Applied Science - Instrumentation
Lamar Institute of Technology
Beaumont, TX05.2009
Skills
- Advertising
- Agency
- Banking
- Blue prints
- Budget
- Business operations
- Cable
- Cash deposits
- Handling cash
- Cashier
- Closing
- Cost control
- Credit
- Clients
- Customer service skills
- Fast
- Financial
- Inventory
- Laptops
- Teambuilding
- Marketing
- Multitasking
- PLCs
- Processing payments
- Personnel
- Problem solving
- Sales
- Scheduling
- Schematics
- Servers
- Phone
- Transformers
- Troubleshooting
- Pressure testing
- Experience conducting computerized testing
- Trained in operational testing
- Staff management
- Wine and liquor knowledge
- Verbal and written communication
- Network troubleshooting
- Hardware installation
- Operating systems
- Software updates
- Customer relationship management
- Wireless networking
- Troubleshooting and Diagnostics
- Application installations
- Inventory control systems
Timeline
Assistant Bar Manager
Club at Diamondhead
07.2020 - 08.2025
Pressure Testing and Compliance Specialist
Offshore Technical Compliance (OTC)
05.2019 - 06.2020
Member Service Representative
Alaska USA Federal Credit Union
09.2016 - 06.2017
Assistant Manager
AT&T Authorized Retailer
12.2015 - 05.2019
Bartender/ Bar Manager
Bacchus on the Beach and Diamondhead Country Club
10.2013 - 11.2015
Owner, Coach, Marketing Director
Mississippi Storm
04.2010 - 09.2013
Account Executive
International Precious Metals
04.2010 - 04.2011
Electrician Apprentice
Industrial Specialty Contractors
06.2009 - 04.2010
FID Processor
Wal-Mart Warehouse Distribution Center
04.2004 - 06.2006
Server, Trainer, Shift Lead
Multiple Locations
01.2002 - 01.2015
Associate of Applied Science - Instrumentation
Lamar Institute of Technology
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