Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Charles Alfaro

Claremont,NH

Summary

Self-assured professional with the desire to be challenged on the job. Pursuing a position as an an Online Chat Supervisor where dynamic communication skills can be utilized. Skill based sales can be utilized. Motivated customer service professional with proven record of building dynamic relationships. Highly effective in coaching peers while demonstrating exemplary communication skills. Proven sales agent meeting and exceeding goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

4
4
years of professional experience

Work History

Sales Chat Agent

Comcast
11.2019 - Current
  • Responded to customer inquiries and provided accurate information about products and services via live chat.
  • Documented all customer information accurately in computer system, providing dated notes for future reference.
  • Monitored customer conversations and provided timely, knowledgeable assistance.
  • Resolved customer complaints by identifying problems, suggesting solutions and implementing corrective action.
  • Assisted customers with order placement
  • Asked open-ended questions to determine which products or services would be best fit for customer's needs.
  • Assisted team leader with coaching and mentoring of new employees.
  • Remedied issues quickly and within parameters of company-mandated policies and procedures.
  • Trained new team members on live chat procedures and customer service protocols.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Contributed to team objectives in fast-paced environment.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Kept detailed records of daily activities through online customer database.
  • Monitored service after sale and implemented quick and effective problem resolutions.
  • Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.

Education

Business - Marketing And Sales

University of New Hampshire - Manchester
Manchester, NH
05.2018

Skills

  • Special Projects (Mentorship, Scripting)
  • Customer Service
  • Product Placement
  • Customer Account Management
  • Queue Management
  • New Product Information
  • Customer Retention
  • Customer Service and Assistance
  • Active Listening Skills
  • Team Leadership
  • CSG Programming
  • XOE Programming
  • Microsoft Office Tools

Accomplishments

  • Leading mobile sales agent


  • Leading Score Card Agent


  • Top revenue per chat agent


  • Elite Front-Runner


  • Monthly team and division incentive winner


Timeline

Sales Chat Agent

Comcast
11.2019 - Current

Business - Marketing And Sales

University of New Hampshire - Manchester

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Charles Alfaro