Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Deunna Rogers

Starkville,MS

Summary

Skilled professional with an extensive background in customer service. Calm and poised in the most pressure-driven situations. Pursuing an Online Chat Specialist position where excellent response and writing skills will help improve a company's success. Experienced in utilizing CRM software and Salesforce Analysis.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Sales Chat Agent

NexRep
06.2021 - 04.2024
  • Handled inbound customer chat conversations from various websites.
  • Assisted customers with order placement, product returns and order tracking.
  • Remedied issues quickly and within parameters of company-mandated policies and procedures.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.

Customer Account Representative

SocialPays
02.2017 - 06.2021
  • Reviewed daily customer transactions, opened and closed reports to verify accuracies and maintain current customer information.
  • Satisfied customer queries over the phone and email to maintain positive patient-provider relationships.
  • Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.

Chat Support Agent

IchatDesk
05.2015 - 02.2017
  • Utilized CRM systems proficiently for tracking customer interactions, updating records, and managing follow-up actions as necessary.
  • Retained detailed records of all chat support interactions, ensuring optimal documentation for quality assurance purposes.
  • Enhanced customer satisfaction by providing timely and accurate responses to inquiries through chat support.
  • Maintained extensive knowledge of company policies, procedures, and offerings to effectively address customer needs.

Education

BBA -

East Mississippi Community College
Mayhew, MS
05-2015

Skills

  • Customer Service
  • Microsoft Office Suite
  • Typing Proficiency (50 WPM)
  • Online Chat Support
  • Complex Problem-Solving
  • Critical Thinking
  • Project Management
  • Teamwork and Collaboration

Certification

Social Media Marketing Class

2017 - 2018

Borcelle Business Academy

Timeline

Sales Chat Agent

NexRep
06.2021 - 04.2024

Customer Account Representative

SocialPays
02.2017 - 06.2021

Chat Support Agent

IchatDesk
05.2015 - 02.2017

BBA -

East Mississippi Community College

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Deunna Rogers