Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Timeline
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Kissi Royster

Kissi Royster

Charlotte,NC

Summary

Dynamic Sales Chat Agent with Altice USA, adept at driving customer engagement and exceeding sales goals. Leveraged strong customer service skills and innovative sales strategies to enhance product recommendations, resulting in significant revenue growth. Proven ability to collaborate effectively within teams while delivering exceptional live chat support.

Overview

11
11
years of professional experience

Work History

Sales Chat Agent

Altice USA
Piscataway, NJ
02.2010 - 03.2021
  • Responded promptly to customer inquiries via telephone or chat sessions.
  • Listened to customer needs to identify and recommend best products and services.
  • Tracked daily metrics including number of chats or calls handled, products sold, and revenue.
  • Met and exceeded monthly and annual sales goals set by management.
  • Assisted customers with online purchases, inquiries, and payments.
  • Developed strategies to increase customer engagement through live chat support.

Education

Associate of Arts - Early Childhood Education

Hudson County Community College
Jersey City, NJ

Skills

  • Customer service
  • Sales strategies
  • Team collaboration
  • Product recommendations
  • Live chat support
  • Customer engagement

Affiliations

  • I enjoy traveling and participating in church outreach and festivities.

Accomplishments

  • I was awarded President's Club 8 out of 11 years at Altice USA. President's Club winners were only about 10 out of 400 which were selected from each of the call centers located in NY, NJ, and CT.

Timeline

Sales Chat Agent

Altice USA
02.2010 - 03.2021

Associate of Arts - Early Childhood Education

Hudson County Community College

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