Charles Alia
Sugar Land
Summary
Recent college graduate in Business Administration who has diligently worked throughout college in several roles. These roles fostered development in skills that built a solid track record in driving revenue growth and enhancing customer satisfaction. Adept at building strong client relationships, leveraging product knowledge, and implementing effective sales strategies. Strong focus on teamwork and adaptability ensures consistent achievement of goals in dynamic environments. Skilled in communication, problem-solving, and time management.
Overview
8
8
years of professional experience
Work History
Bartender
Longhorn Steakhouse
Rome, GA
12.2025 - Current
- Prepared and served beverages in high-volume setting, ensuring customer satisfaction and efficient service.
- Maintained cleanliness and organization of bar area, adhering to health and safety standards.
- Assisted in training new staff on drink preparation techniques and customer service protocols.
- Collaborated with kitchen staff to ensure timely delivery of food and drink orders during peak hours.
Bartender/Server
Cheddars scratch kitchen
Sugar Land
05.2025 - 11.2025
- Crafted and served beverages in a fast-paced environment, ensuring customer satisfaction.
- Resolved customer complaints promptly, fostering positive relationships and repeat business.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Server
Buffalo Wild Wings
Sugar Land
05.2024 - 12.2024
- Coordinated table assignments to optimize workflow and enhance dining experience for guests.
- Maintained cleanliness and organization of dining area, adhering to health and safety regulations.
- Resolved customer complaints swiftly, fostering positive relationships through attentive service recovery strategies.
SALES ASSOCIATE
GREENWAY MAZDA
HOUSTON, TEXAS
07.2021 - 08.2021
- Transported Parts and merchandise between Mazda Dealerships.
- Picked up and dropped off customers.
- Valet parked vehicles.
- Organized cars on the showroom floor.
SALES ASSOCIATE / CASHIER
ACADEMY SPORTS & OUTDOORS
SUGAR LAND, TX
05.2021 - 07.2021
- Assisting colleagues with organizing merchandise on racks and taker them to the assigned ails for stocking
- Cashier, checking out all customers.
CASHIER / CART RECIEVER
KROGER GROCERY STORE
HOUSTON, TEAXS
03.2020 - 11.2020
- Established Customer service strategies that would ensure each customer is satisfied by the time they got to the Cashier Checkout.
- Retrieve all grocery carts back to the store from parking lot at beginning and end of each shift.
RESTURANT COOK
SONIC DRIVE-IN
SUGAR LAND, TEXAS
11.2018 - 03.2019
- Over saw the Appetite Satisfaction Department
- Food Production, Grill, Frier
Education
High School Diploma -
Kempner High School
Sugar Land, TX05-2020
Bachelor of Arts - Business Administration, Management
Houston Community College
Houston, TX12-2021
Bachelor of Arts - Business Administration, Management
University of Texas At San Antonio
San Antonio, TX12-2025
Bachelor of Arts - Business Administration, Management
Monroe College
New Rochelle, NY12-2023
Bachelor of Arts - Business Administration And Management
Shorter University
Rome, GA05-2026
Skills
- Microsoft Office and Adobe Workshop
- Internet Website Maintenance
- Task Management
- Accounting / Being able to handle numbers in a variety of ways
- Customer service
- Sales expertise
Timeline
Bartender
Longhorn Steakhouse
12.2025 - Current
Bartender/Server
Cheddars scratch kitchen
05.2025 - 11.2025
Server
Buffalo Wild Wings
05.2024 - 12.2024
SALES ASSOCIATE
GREENWAY MAZDA
07.2021 - 08.2021
SALES ASSOCIATE / CASHIER
ACADEMY SPORTS & OUTDOORS
05.2021 - 07.2021
CASHIER / CART RECIEVER
KROGER GROCERY STORE
03.2020 - 11.2020
RESTURANT COOK
SONIC DRIVE-IN
11.2018 - 03.2019
Bachelor of Arts - Business Administration, Management
Houston Community College
Bachelor of Arts - Business Administration, Management
Monroe College
High School Diploma -
Kempner High School
Bachelor of Arts - Business Administration, Management
University of Texas At San Antonio
Bachelor of Arts - Business Administration And Management
Shorter University
ORGANIZATIONS AND HONORS
UTSA Honors Society, HCC Honors Society, Monroe College Honors Society, All-American Football Award 2020, MVP Football Award 2020