Charles Anderson
North Richland Hills,TX
Summary
Results-driven professional with extensive experience in inside sales support and customer service. Skilled in effective communication, problem-solving, and project management. Dedicated to improving order processing efficiency and fostering customer relationships to achieve superior satisfaction.
Overview
20
20
years of professional experience
Work History
Inside Sales Support Specialist
Trane Technologies
Carrollton, TX
06.2015 - 03.2026
- Managed customer inquiries and provided timely solutions to enhance satisfaction.
- Coordinated with sales team to streamline order processing and quoting to reduce response times.
- Developed training materials for new hires, improving onboarding efficiency and knowledge retention.
- Logging for daily improvement quote and order lead times, pricing, local nd warehouse inventory, ship dates and product mix quoted and sold.
Customer Service Representative
Trane Technologies
Fort Worth, TX
06.2010 - 06.2015
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Assisted in troubleshooting technical issues related to HVAC systems, enhancing customer satisfaction.
- Mentored new hires on customer service protocols and best practices, fostering team development.
- Responsible for all parts sales and warranty transactions.
Project Manager - National Accounts
Trane Technologies
Carrollton, TX
03.2006 - 06.2010
- Maintain ownership of each project from beginning to end to ensure that all proper procedures are followed and to meet all customer expectations.
- Monitor all financial aspects of each project
- Sustain relationships with all National Accounts.
- Work up quotes, send proposals, monitor equipment availability, shipping, installing contractor requirements, finalization of project.
Education
Mechanical / Electrical HVAC Systems
Lincoln Tech
Grand Prairie, TX04-1996
Skills
- Goal-oriented mindset
- Salesforce proficiency
- Email etiquette
- Negotiation skills
Timeline
Inside Sales Support Specialist
Trane Technologies
06.2015 - 03.2026
Customer Service Representative
Trane Technologies
06.2010 - 06.2015
Project Manager - National Accounts
Trane Technologies
03.2006 - 06.2010
Mechanical / Electrical HVAC Systems
Lincoln Tech