Tom Houghtalen
Noblesville,IN
Summary
Dynamic Inside Sales Support Specialist at Imperial Pools with a goal-oriented mindset and CRM software expertise. Successfully enhanced client relationships and streamlined order processing, driving customer satisfaction and loyalty. Proven ability to manage complex pricing structures and deliver tailored solutions, fostering long-term partnerships and ensuring compliance throughout the sales process.
Prior to moving to inside sales I was the outside sales representative for Imperial Pools growing the territory from1.5 million dollars annually to 8 million dollars in 10 years. Also have experience in warehouse and stocking.
Overview
22
22
years of professional experience
Work History
Inside Sales Support Specialist
Imperial Pools
10.2003 - Current
- Assisted in managing customer inquiries and providing timely responses.
- Supported sales team by preparing product information and promotional materials.
- Coordinated communication between departments to streamline order processing.
- Maintained accurate records of customer interactions and sales activities.
- Researched market trends to enhance understanding of customer needs.
- Utilized CRM software to track leads and follow up on potential sales opportunities.
- Managed complex pricing structures accurately while preparing quotes for potential clients.
- Ensured compliance with company policies throughout the entire sales process from lead generation to fulfillment.
- Strengthened client relationships, consistently following up on leads and ensuring satisfaction postsale.
- Developed custom solutions for clients based on their specific needs, driving long-term loyalty.
- Maintained a detailed database of customer contacts, purchases, and preferences for personalized service.
- Coordinated logistics efficiently to ensure timely delivery of products to customers worldwide.
- Assisted in the training of new hires, sharing best practices and fostering a supportive work environment.
- Assisted customers with sales needs such as inventory and shipping questions.
- Developed and maintained relationships with key accounts and existing customers.
- Helped cultivate and maintain business relationships by professionally handling partner and customer needs.
Education
High School Diploma -
Noblesville
Noblesville, INSkills
- Goal-oriented mindset
- CRM software experience
- Email etiquette
Timeline
Inside Sales Support Specialist
Imperial Pools
10.2003 - Current
High School Diploma -
Noblesville
Similar Profiles
Isaiah JacksonIsaiah Jackson
Vinyl Helper at Imperial Pools Inc. PoolVinyl Helper at Imperial Pools Inc. Pool
Joseph HaleyJoseph Haley
Machine Operator at Imperial Pools Inc. PoolMachine Operator at Imperial Pools Inc. Pool
William KlaerWilliam Klaer
Customer Service Representative at Imperial Pools IncCustomer Service Representative at Imperial Pools Inc
Jeff GabonayJeff Gabonay
Director - Government Sales | Enterprise Accounts at IVM Inc.Director - Government Sales | Enterprise Accounts at IVM Inc.
Brian WeaverBrian Weaver
Litigation Claims Manager at Erie InsuranceLitigation Claims Manager at Erie Insurance