Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

CHARLES ASANTE

The Bronx

Summary

Reliable and proficient Desktop Support Technician with a current comptia A+ certification and comptia n+ certification with a solid understanding of desktop help support troubleshooting and network configuration to resolve issues.Skilled in Microsoft Windows installation and service desk support.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Intern

IPMC College Of Technology Circle Branch
03.2014 - 03.2015
  • Removed malware, viruses from laptops and desktop systems.
  • Installed and configured operating systems and applications.
  • Updating software versions with patches and new installations to close security loopholes
  • Improved user satisfaction by promptly addressing IT issues and providing effective solutions.
  • Resolved service requests by individually troubleshooting and addressing user issues.
  • Consulted through telephone to understand user problems, and ask probing questions to locate root cause
  • Managed backup and recovery of data assets to safeguard system availability.
  • Responded to assistance requests from users and directed individuals through basic troubleshooting

Desktop Support Technician

Uniworld Computer Technology
09.2016 - 08.2024
  • Diagnosed and troubleshot hardware, software and network issues.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Configured and tested new software and hardware.
  • Monitored system performance to identify potential issues.
  • Created user accounts and assigned permissions.
  • Removed malware, ransomware, and other threats from laptops and desktop systems.
  • Installed and configured operating systems and applications.
  • Installed, configured and maintained computer systems and network connections.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Purchased, setup and installed new computers.

Education

Diploma - System Engineering

IPMC College Of Technology Circle Branch
Accra, Ghana
09.2013

Certificate in Information Technology - Information Technology

Uniworld IT College
Akim Oda, Ghana
09.2014

Skills

  • Technical troubleshooting
  • Desktop help support
  • Interpersonal Skills
  • Network configuration
  • Microsoft Office
  • Hardware troubleshooting
  • Application installations
  • Installation of microsoft windows 7/8/81/10/11
  • Software Installation
  • Data Backup and Recovery
  • User Account Management
  • Multitasking

Certification

Comptia A+

Comptia N+

English Proficiency 90%

Timeline

Desktop Support Technician

Uniworld Computer Technology
09.2016 - 08.2024

Intern

IPMC College Of Technology Circle Branch
03.2014 - 03.2015

Diploma - System Engineering

IPMC College Of Technology Circle Branch

Certificate in Information Technology - Information Technology

Uniworld IT College

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CHARLES ASANTE