Charles Bailey
Washington,DC
Summary
Proactive and goal-oriented hardworking professional with excellent time management, strong organizational and problem-solving skills. Eager and ready to help team achieve company goals. Known for reliability and adaptability, with swift capacity to learn and apply new skills.
Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
16
16
years of professional experience
Work History
Armed Special Police Officer
Capitol City Protective Solutions LLC.
09.2018 - 02.2025
- Conducted investigations into suspicious activities, leading to the apprehension of offenders and prevention of property damage.
- Demonstrated exceptional situational awareness and decision-making abilities during high-pressure situations, resulting in increased confidence from supervisors and peers.
- Collaborated with law enforcement agencies for timely response to incidents, resulting in minimal disruptions.
- Contributed to successful evacuation drills that tested emergency procedures and identified areas for improvement within the organization''s crisis management plan.
- Reduced risks by identifying and addressing potential security threats proactively.
- Mentored unarmed and armed officers on company policies and procedures, contributing to a well-trained and effective team.
- Performed routine inspections of critical infrastructure components, identifying potential issues before they escalated into major problems.
- Responded swiftly to medical emergencies, providing first-aid assistance until medical professionals arrived on scene.
- Provided exceptional customer service while maintaining a professional demeanor in challenging situations, improving public perception of security personnel.
- Responded to emergency calls to provide assistance to citizens in need.
- Utilized clear communication and interpersonal skills to build relationships with citizens.
- Built excellent rapport and working relationship with community to build trust and improve upon communication.
- Identified, pursued and arrested suspects and perpetrators of criminal acts.
- Monitored crowded public areas and events to mitigate risk and promote safety.
- Obtained information from arrested subjects to conduct debriefings.
Special Police Officer (SPO)
Capital City Protective Solutions II
02.2015 - 12.2016
- Preform daily site checks to ensure security uniforms were according to the attire code
- Utilize and maintain company provided vehicle to perform daily duties
- Enforce all City, State and Federal laws, investigate and affect arrest when necessary
- Provide law enforcements for (area) and uphold all citizens to the applicable law.
- Produce concise and detailed oriented incident/case reports.
- Operate and Monitor Closed Circuit Television (CCTV)
- Conduct facility and grounds monitoring
- Interface with all departments to ensure company procedures are being implemented
- Demonstrate the ability to critically think in a fast-paced environment
- Acquire knowledge of workplace practices and procedures by participating in on-the-job training
- Engage with managers to identify fillable position needs for potential new hires
- Train and mentor new hires on successful strategies to maintain safety protocols while on duty
- Maintained vigilance of assigned area to deter unauthorized entry and prevent vandalism
- Proactively identify individuals’ behavior or situations posing potential threat to safety and minimize fallout
- Triage calls for service and implement correct security protocol
- Reduced incident response time by effectively communicating with dispatchers and fellow officers using radio systems.
Security Office (SO)
Whelan Security
09.2013 - 02.2015
- Provide law enforcements for (area) and uphold all citizens to the applicable law.
- Produce concise and detailed oriented incident/case reports.
- Operate and Monitor Closed Circuit Television (CCTV)
- Conduct facility and grounds monitoring
- Prepare RFID key fob for building access
- Acquire knowledge of workplace practices and procedures by participating in on-the-job training
- Maintained vigilance of assigned area to deter unauthorized entry and prevent vandalism
- Coordinate security operations and personnel to protect employees and property
- Maintained an accurate record of all agency policies, regulations and forms
- Triage calls for service and implement correct security protocol
- Identify and report safety hazards, security violations and other significant events as they occur
- Developed and maintained courteous and effective working relationships.
Museum Assistant
Long Island Children's Museum
06.2012 - 09.2013
- Enhanced visitor experience by providing knowledgeable and engaging guided tours of museum exhibits.
- Supported ongoing conservation efforts by monitoring environmental conditions within gallery spaces for potential risks to artifact stability or longevity.
- Maintained an organized and efficient work environment through diligent record-keeping, inventory management, and administrative tasks.
- Improved visitor satisfaction with personalized attention and prompt responses to inquiries regarding museum collections and history.
- Ensured a welcoming atmosphere for visitors by maintaining clean gallery spaces and promptly addressing any concerns or issues that arose during visits.
- Utilized effective communication and problem-solving skills to quickly resolve customer issues.
- Demonstrated superior professionalism while interacting with customers and vendors.
Youth Volunteer
DOES Summer Youth Program
08.2009 - 09.2009
- Fostered a positive environment for youth volunteers, promoting teamwork and collaboration.
- Collaborated effectively with fellow team members to plan successful events that met organizational objectives while engaging the community.
- Facilitated workshops for skill-building aimed at empowering youth to achieve personal growth and development.
- Coordinated activities providing safety requirements for participation.
Education
Associate of Science - Information Technology
University of The District of Columbia
Washington, DC12-2025
High School Diploma -
Friendship Collegiate Academy
4095 Minnesota Ave. NW 2001908-2011
Skills
- Strong proficiency in Microsoft Office applications
- Ability to lift 95 Lbs
- Clear and concise communication skills
- Quick analytical thinking
Timeline
Armed Special Police Officer
Capitol City Protective Solutions LLC.
09.2018 - 02.2025
Special Police Officer (SPO)
Capital City Protective Solutions II
02.2015 - 12.2016
Security Office (SO)
Whelan Security
09.2013 - 02.2015
Museum Assistant
Long Island Children's Museum
06.2012 - 09.2013
Youth Volunteer
DOES Summer Youth Program
08.2009 - 09.2009
Associate of Science - Information Technology
University of The District of Columbia
High School Diploma -
Friendship Collegiate Academy
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