Claudette Leonard
Armed Security
Alexandria,VA
Summary
To utilize to my fullest potential my experience and expertise in a progressive professional environment.
Law enforcement professional prepared for critical security roles with track record of maintaining public safety and enforcing regulations. Proven ability to manage high-stress scenarios and ensure compliance with legal standards. Known for strong teamwork, reliability, and adaptability in dynamic environments.
Overview
1
1
Certification
24
24
years of professional experience
Work History
Armed Special Police Officer
Allied Universal Security Services
Washington, DC
10.2022 - Current
- Monitor building activity and maintain accurate logbooks, reports and incident documentation.
- Conducted thorough security assessments to ensure safety of personnel and property.
- Collaborated with law enforcement agencies to coordinate responses to incidents.
- Implemented emergency response protocols, enhancing team readiness during critical situation.
- Monitored surveillance systems, identifying potential threats and responding proactively.
- Administer first aid, AED, CPR when appropriate.
- Respond immediately to alarms, emergencies, and suspicious behavior, detaining individuals if necessary until law enforcement arrives.
- Follow strict weapons handling protocols, post orders, and use of force guidelines.
Security Office
Warner Media Global Security
Washington, DC
05.2016 - 04.2022
- Responsible for following prescribed Standard Operating Procedures for basic and emergency responses.
- Liaising with security and building management to communicate escalate and solve problems.
- Creating detailed reports on building activity.
- Performing duties in accordance with Post – Orders
- Controlling and Restricting access to the property
- Provides protection for the CNN employees and visitors while at the Washington, DC Bureau.
- Provides overall protection of company assets.
- Interacts with local law enforcement agencies as required.
Security Officer/Concierge Security Officer
Watkins Security
Washington, DC
09.2014 - 05.2016
- Maintain access control procedures set by building management.
- Effectively utilize access control systems, visitor management systems and CCTV systems as needed.
- Identify all residents and/or visitors upon arrival.
- Ensure visitors and vendors are properly signed in prior to accessing the building.
- Monitored security cameras that are within the facility.
- Responded to incidents including property emergencies.
- Conduct general patrols of the entire property during various hours, if required, including numerous flights of stairs and frequent patrols of the exterior in any weather conditions.
- Ability to stands/walk for extended periods of time.
- Clearly and accurately record data such as property damage, unusual occurrences, and malfunctioning of equipment, to building and titan management.
- Maintain clear, accurate logs pertaining to people or property including packages.
- Provide excellent customer service to all parties encountered while on duty.
- Other duties as assigned.
Retail Safeway Security Officer
Secur-Pro Security
Lanham, MD
04.2015 - 04.2016
- Implement or monitor process to reduce property or financial loses.
- Investigate known or suspected internal theft, external theft, or vendor fraud.
- Collaborate with law enforcement agencies to report or investigate crimes.
- Conduct store audits to identify problem areas or procedural deficiencies.
- Direct work of contract security officers or other loss prevention agents.
- Identify and report merchandize or stock shortages.
- Inspect buildings, equipment, or access points to determine security risks.
- Maintain documentation or reports on security related incidents or investigations.
- Monitor compliances with standard operating procedures for loss prevention, physical security or risk management.
- Perform convert surveillance of area susceptible to loss, such loading docks, distribution centers or warehouses.
Security Office
Securitas Security Services, USA
Silver Spring, MD
03.2005 - 12.2012
- Properly handling of routine and emergency calls and incidents detrimental to the security and safety of the facility, patients, staff, and employees.
- Controlled access to client facility through the admittance process; assists visitors with a legitimate need to gain entry to the facility; screens members, visitors, and client employees in a proficient manner in order to expedite their admittance to the facility, as needed and when prescribed.
- Provided an atmosphere in which all client employees and visitors know that the client responds to and cares about their needs; provides a courteous, respectful and pleasant interaction with each client employee and visitor as perceived from their point of view; presents a good image of the client and its security department. Maintains and displays good public relations skills when interacting with patient visitors, and staff.
Administrative Assistant
TESST College of Technology
Beltsville, MD
10.2002 - 10.2005
- Provided administrative support to the President, the Registrar and the Director of Admissions
- Coordinated board room meetings and conference
- Processed student’s enrollment information and registration fees
- Maintained student’s daily attendance, and confidential information
- Assisted Student’s with a copy of their transcripts and correspondences
- Organized student’s Academic and Financial Aid Files
- Prepared student’s dropped folders to be sent to Head Quarters
- Administered College Entrance and Certification Examinations
- Generated Weekly Student Start Reports
- Maintained and Ordered office supplies from companies like Office Depot, Staples, and Office Max Placed orders for business cards, name plates, and signs office equipment
- Received, Sorted, and Distributed incoming and out-going United States Postal Services mail
- Prepared and Contacted local carrier services for pick-up packages DHL, FedEx, UPS and tracking forms
- Receptionist Relief for breaks, doctors’ appointments, vacations, yearly evaluation and sick leave
- Staffed the front desk includes screening and directing incoming calls and greeting visitor is, recording messages from Audix Voice Mailbox and designated staff messages to the appropriate staff person (s)
Education
Graduate Tesst College of Technology - Computer Business Applications
Tesst College of Technology
01-2001
CJIS (Criminal Justice Information Services) - Techniques of Fingerprinting Certification Class
01-2012
Armstrong Adult Education Center, Certification - Word Processing and Data Entry
Armstrong Adult Education Center
01-1998
Professional Training Career - Nursing Assistant
01-1987
Graduate Cardoza High School - undefined
Cardoza High School
01-1984
Skills
- Type: 50 wpm, Microsoft Windows Office Applications: Word, Access, Excel, Power Point, Outlook; Switchboard Operator Specialist that specialize in Telephone Systems: Operated 6 lines Definity 75, Operated 9 - 18 lines Nordstar Meridan; Audix Voice Mail System; 10 Key
- Computer skills
- Incident command
- Traffic enforcement
- Self-defense techniques
- Less-lethal weapons
Certification
- DC Security Guard License SO #17347 Expires: Active
- Special Police Officer License #40001008 Expires: 2023-05-31
- Adult and Pediatric First Aid/CPR/AED Expires: 2026-07
- OC Spray Expires: 2027-04
- Handcuffs Expires: 2027-04
- Baton Expires: 2027-04
- CFR - Certified First Responder: 2028 -03
Timeline
Armed Special Police Officer
Allied Universal Security Services
10.2022 - Current
Security Office
Warner Media Global Security
05.2016 - 04.2022
Retail Safeway Security Officer
Secur-Pro Security
04.2015 - 04.2016
Security Officer/Concierge Security Officer
Watkins Security
09.2014 - 05.2016
Security Office
Securitas Security Services, USA
03.2005 - 12.2012
Administrative Assistant
TESST College of Technology
10.2002 - 10.2005
Graduate Cardoza High School - undefined
Cardoza High School
Professional Training Career - Nursing Assistant
Armstrong Adult Education Center, Certification - Word Processing and Data Entry
Armstrong Adult Education Center
CJIS (Criminal Justice Information Services) - Techniques of Fingerprinting Certification Class
Graduate Tesst College of Technology - Computer Business Applications
Tesst College of Technology
Awards
2015 – Security Officer of Year, 1987 - PTC Director’s Honor List, 1987 Youth Achievement, 1988 Harriett Tubman, 2002 - President’s Club President Youth for Christ Ministry
Personal Qualifications
- Excellent persuasive communications
- Proven ability to be highly organized and detailed oriented
- Exceptional social and customer focused skills
- Consistently displaying the highest level of integrity
- Demonstrates executive knowledge of empowerment
- Excels for educational growth
- Administered task in a timely manner, driven success with pressured deadlines
- Focus on productivity and growth margin revenue
- Works as a team player