Charles Bennett
Johnson City,TN
Summary
Accomplished Training Specialist with a proven track record at HSN, enhancing team performance and productivity through comprehensive staff education and training. Expert in multitasking and maintaining attention to detail, leading to significant workflow improvements. Demonstrated success in implementing safety processes, achieving a notable increase in operational efficiency.
Overview
13
13
years of professional experience
Work History
Team Leader
HSN
Piney Flats, TN
08.2021 - Current
- Mentored and guided team to foster proper completion of assigned duties.
- Coached team members in picking techniques, providing feedback and encouragement toward reaching production goals.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to a friendly environment.
- Go to leader to problem solve issues for up to 100 Team Members.
Material Handler
HSN
Piney Flats, TN
02.2019 - 08.2021
- Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.
- Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered or distributed.
- Transported inventory items to appropriate locations.
- Material Handler trained and proficient in Outbound(Speed Lines and GTP), Inbound, and Inventory Management(Including Debox).
- Filled out and inspected TRR forms to insure proper trailer restraint and release.
- Operated equipment while observing standard safety procedures.
Training Specialist
HSN
Piney Flats, TN
02.2019 - 02.2020
- Conducted orientation sessions to assess skill levels and areas of strength and weakness.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Developed training handbooks, SOPs, and reference materials.
- Trained and mentored new personnel hired to fulfill various roles.
- Developed training curricula and recommended programs that met instructional goals and objectives.
- Assessed additional needs based on training progress and collaborated with management to meet requirements.
- Created curricula, instructions, documents and written tests for various types of training courses.
- Delivered and ran group and individual training covering Outbound(Speed lines, and GTP) Inventory Management(Including Debox), Jewelry, Returns and Inbound areas.
Assembly Line Worker
HSN
Piney Flats, TN
06.2016 - 02.2018
- Put hazardous materials in properly marked containers to avoid injuries or contamination.
- Used basic mathematical abilities to calculate materials, hourly rates and other relevant details.
- Calibrated equipment to maintain optimal performance.
- Used hand trucks, forklifts and scissor lifts to complete tasks and transport items.
- Kept work areas clean by removing trash and debris and organizing tools in preparation for next shift.
- Assisted quality assurance by inspecting items and removing damaged product.
- Identified machinery malfunctions by performing troubleshooting tasks.
Team Leader
Taco Bell
Kingsport, TN
04.2011 - 06.2016
- Mentored and guided employees to foster proper completion of assigned duties.
- Built strong relationships with customers through positive attitude and attentive response.
- Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
- Facilitated training for associates through daily coaching and regular performance appraisals.
- Assisted with new hire processing and existing training programs.
- Modeled exceptional customer service and mentored associates on direct link between revenue growth and customer loyalty.
- Adhered to rigorous standards for customer service, merchandising and operational safety.
Education
Associate of Science - Pharmacy Technology
Mountain Empire Community College
Big Stone Gap, VAHigh School Diploma -
Gate City High School
Gate City, VASkills
- Complaint resolution
- Performance improvement
- Daily workflow improvement
- Staff education and training
- Multitasking Abilities
- Attention to Detail
- Safety processes and procedures
- Cash Handling
Timeline
Team Leader
HSN
08.2021 - Current
Material Handler
HSN
02.2019 - 08.2021
Training Specialist
HSN
02.2019 - 02.2020
Assembly Line Worker
HSN
06.2016 - 02.2018
Team Leader
Taco Bell
04.2011 - 06.2016
Associate of Science - Pharmacy Technology
Mountain Empire Community College
High School Diploma -
Gate City High School