CHARLES BENSINGER
Columbus
Summary
Certified Peer Recovery Supporter with extensive lived experience and a passion for empowering individuals on their recovery journey. Combines a unique blend of personal insight, empathy, and resilience with professional experience in client services and communication. A dedicated advocate committed to providing a non-judgmental and supportive environment, facilitating wellness, and helping peers navigate resources and achieve self-identified goals.
Professional with strong background in patient engagement and healthcare services. Proven ability to enhance patient experience through effective communication, empathy, and problem-solving. Reliable team player known for adaptability and achieving results. Skilled in patient education, data management, and fostering positive relationships.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Patient Engagement Specialist/Intake Coordinator
Landmark Oak Grove Recovery
Westerville, OH
10.2025 - Current
- Developed and implemented patient engagement strategies to enhance communication and satisfaction.
- Analyzed patient feedback data to identify trends and improve service delivery.
- Collaborated with healthcare teams to streamline referral processes and increase patient follow-up rates.
- Educated patients on available health resources, fostering informed decision-making in their care journey.
Lived Experience
Peer Support & Recovery
Columbus, OH
06.2015 - 09.2025
- Utilized personal recovery journey to serve as a role model, fostering hope and demonstrating the possibility of long-term wellness.
- Cultivated exceptional active listening and empathetic communication skills to build trust and rapport with a diverse range of individuals.
- Developed and applied strong problem-solving and resilience strategies to overcome personal obstacles and mentor others in managing challenging situations.
- Advocated effectively for personal needs and navigated complex systems to achieve positive and sustainable outcomes.
Personal Banker
JPMorgan Chase, NA
Columbus/Mansfield, Ohio
06.2009 - 06.2015
- Provided a high level of customer service, resolving client inquiries and providing maintenance for a wide range of accounts in a fast-paced environment.
- Effectively communicated with diverse clients to address complex financial needs and ensure a positive banking experience.
Office Supplies Manager
Staples, Inc
Columbus, Ohio
09.2006 - 06.2009
- Managed and led a team of 6-10 associates, demonstrating leadership and strong interpersonal skills.
- Facilitated direct sales and provided telephone support, showcasing excellent communication and problem-solving abilities.
Education
Bachelor’s Degree - Personal Finance
The Ohio State University
Columbus, Ohio06.2009
Skills
- Peer Support: Active Listening, Empathy, Motivational Interviewing, Group Facilitation, Crisis Intervention
- Case Management: Resource Navigation, Community Referrals, Goal Setting, Client Advocacy
- Professional: Client Relations, Problem-Solving, Conflict Resolution, Confidentiality, Documentation
- Technical: Microsoft Office Suite, General Computer Proficiency
- HIPAA compliance
- Follow-up coordination
Certification
- Certified Peer Recovery Supporter
- Digital Skills Workshop Certification
Timeline
Patient Engagement Specialist/Intake Coordinator
Landmark Oak Grove Recovery
10.2025 - Current
Lived Experience
Peer Support & Recovery
06.2015 - 09.2025
Personal Banker
JPMorgan Chase, NA
06.2009 - 06.2015
Office Supplies Manager
Staples, Inc
09.2006 - 06.2009
Bachelor’s Degree - Personal Finance
The Ohio State University