Summary
Overview
Work History
Education
Skills
Timeline
Generic

Austin Berry

Stratford,Canada

Summary

Highly motivated young professional looking for a career in the insurance industry. Experienced with assessing and processing various types of claims with precision and efficiency in claims evaluation and resolution. Proven track record of managing high caseloads and settling claims accurately in compliance with company standard. Skilled at investigating customer concerns and proactively creating solutions that meet the customers needs. Enjoys fast paced working environments that are customer focused. Looking for a career that my current skills and experiences can be utilized and expanded.


Overview

9
9
years of professional experience

Work History

Lead Carpenter

Integ Carpentry Inc.
07.2020 - Current
  • Performed skilled work with hand and power tools in a safe and effective manner
  • Maintain high standards of workmanship with accurate, detail-oriented finishing work
  • Record accurate measurements to calculate size and amount of materials needed
  • Enhanced team productivity by implementing efficient project management strategies and prioritizing tasks.
  • Cut and shaped materials to meet outlined measurements.
  • Installed drywall, ceilings, trim and fabricated replacement trim and moldings.

Out of Country/Bankcard Tech Claims Adjudicator

Allianz Global Assistance
03.2017 - 07.2020
  • Determined insurance coverage levels and restrictions by thoroughly examine claims forms and associated records
  • Explained complex regulations and policy guidelines to clarify claims process for insured parties.
  • Handled escalation cases professionally and proactively and served as initial point of contact for colleagues in support of management.
  • Enhanced customer satisfaction by providing timely and accurate claims decisions, while maintaining open lines of communication with policyholders.
  • Communicate via phone or e-mail with providers and subscribers, fostering a positive and long-standing relationship
  • Led training initiatives to optimize productivity and improve customer excellence
  • Developed and implemented operational plans and procedures to enable successful team operations
  • Mentored junior team members on best practices in claims handling, fostering a collaborative and supportive workplace environment.
  • Identified potential fraud cases through meticulous analysis, referring suspicious activity to appropriate investigative teams for further action.
  • Consistently met or exceeded performance targets for claims processing and adjudication, contributing to overall departmental success.

Education

High School Diploma -

St Davids Catholic Secondary School
Waterloo, ON
06.2015

Some College (No Degree) - Electrician Pre-Apprenticeship

Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON

Skills

  • Problem-solving skills
  • Framing techniques
  • Strong focus on accuracy
  • Effective listening
  • Enthusiastic contributor
  • Collaborative teamwork
  • Proficient in oral and written communication
  • Friendly, positive attitude
  • Dependable and responsible
  • Proficient in Microsoft excel/word/outlook

Timeline

Lead Carpenter

Integ Carpentry Inc.
07.2020 - Current

Out of Country/Bankcard Tech Claims Adjudicator

Allianz Global Assistance
03.2017 - 07.2020

Some College (No Degree) - Electrician Pre-Apprenticeship

Conestoga College Institute of Technology And Advanced Learning

High School Diploma -

St Davids Catholic Secondary School

Similar Profiles

CREATE PROFILE
Austin Berry